Rusco Distributors

We contacted Sepio last year to get an estimate...Israel came out and measured plus gave a competitive price. The project got delayed until this year. We called again and they honored last years price. The job was completed on time and the awning is beautiful.
Today, it rained fairly hard, no leaks, it drained perfectly in the direction we discussed. Thank you for a job well done.

Jane and Paul Turner

I have a signed purchase agreement/Invoice and paid a cash deposit of 50% of total cost on April 29th and was promised delivery 10-14 days. It is now over 30 days, and the owner will not return my calls. He had made yet another promise to delivery before THIS weekend and won't answer my telephone calls or emails. Too many excuses to mention as to why he is not delivering. Very very disappointed in this company who prides itself on TRUST?

We installed windows and doors throughout our home using Rusco. When we started to have some problems with the windows we contacted the owner for his assistance. Three weeks and many telephone calls and emails later, we are still waiting for some help. I can't believe that he refuses to get back to us after spending over $30,000!
Footnote: After putting this review up, Israel (the owner) finally got back to us. Washing his hands of the problem and telling us to contact the manufacturer.
Rusco did do a good job installing the windows, however, the courtesy of a more prompt response (less than 3 weeks) when we had problems would have made for a better experience overall.

Rusco installed a porch enclosure for us. The design is perfect and enhances the appearance of our home. I am extremely happy with the results. The quality of the product is excellent, workmanship is good. There were a few minor issues, but they were resolved. I'm sure that if anything else were to crop up, a phone call to Rustco will fix it quickly. Thank you, Israel and Laura for all your good work.

We had been looking for a new awning for our newly renovated front porch doorway. We had obtained a very reasonable quote from Rusco and the awning was installed promptly and beautifully. This was exactly what we needed ! Thanks! Thanks to Laura for all of your help too !

We had been researching sunrooms for about a year and had received a few quotes. Not being satisfied, we checked Homestars and found Rusco Distributors. Jonathan was very organized and thorough. He answered our questions and made valuable suggestions. The price was reasonable. The work was done promptly. The worksite was kept clean. A job well done.

We received great service at a good price, not to mention the awning was absolutely beautiful. We just love it! We would highly recommend using this company.
Thank you Rusco Distributors!
G. Serpan

We had to wait 7 months for the door we ordered to arrive. A long time in my opinion. Call backs were infrequent from the vendor.

Well we finally received the door after 7 months of waiting. I have been asked by the vendor to remove this review, however I do not believe it would be in the best interest of otherrs to do so. That said the new door is quite nice with a few minor installation details to be cleaned up, such as a high threshold and the latch sticking.

There were problems with the lock as we reused are old hardware. Eventually this was more or less fixed yesterday. However after the service man left I found a piece of the internals of the lock on the carpet by the front door. It looks like a piece was broken off to make the lock work. It does seem to work but I am a little worried about the performance of the lock over time.

Our carport was installed on time, by two very skilled men, after receiving excellent suggestions from Israel, such as using a transparent panel over the window. I would recommend using this company to any of my friends. They were recommnded to us by a neighbour.