Revision Custom Home Renovations

Revision was excellent and I would recommend them. 50% of our house went down to the studs. They finished on time. The estimate at the start was a bit light but Todd was very fair and it was addressed. Todd was very professional throughout. Rick the project manager was very responsive and we felt he did a very good job at managing the trades. The on-line project schedule wasn't maintained which was a shame and meant I had to track the status by way of asking Rick. All trades worked hard did a quality job, except the framers who did the internal walls. Their quality could have been better. Rick stepped up to address it in the end. Top trades were Jarred (plumbing), Bajan (carpenter), Joe (tile...slow but excellent), father and son drywallers, Scott (hardwood floors), Brian and Wayne (electricians). Our designer, Kirsten, was brilliant. Emma who did the accounts was very efficient. In the end a great result and a home we are proud of.

reVISION turned our home into our dream! From the design stage to the final details including the "open book" financial disclosure made us feel very comfortable. Walking through our renovation, with the project manager, at various stages of the project helped educate us on what products were being installed. The constant communication through email, site visits and phone calls were a joy to recieve. We would recommend reVISION to anyone.

We hired Revision as the general contractor to complete a reno on our condo that included update of two bathrroms, moving walls to make more efficient use of space, with associated electrical, plumbing, etc.

One key understanding of the agreement was that a working bathroom would be complete within 4 weeks (to allow us to return and stop paying for temporary accomodation). A working bathroom was complete in 11 weeks, and it is obvious that Revision never had any intention of meeting the original committment. No excuse was offered for their failure to perform (other than incompetence) - they never claimed client interference, unforeseeable problems, etc. Based on this, I would not trust any representation made by Revision.

Revision takes no ownership of the budget, and was unable to compare ongoing costs to establish the final estimate to complete. This resulted in ever changing estimates of the final cost. The final cost ended up being 60% higher than the initial estimate. Of course Revision claimed that this was due to "client selections", but in fact it was established (and not disputed by Revision) that the majority of the overruns were due to poor estimating by revision and poor execution.

In summary - I would not use Revision again, nor would I recommend them to anyone. The two most critical roles of a general contractor are to control budget and schedule, and in our case, Revision failed completely at both.