Recreational Warehouse Inc

We purchased a hot tub from here a year ago. The sales rep was great, pricing was good and the sales team's knowledge of their product is what made us choose them over a local competitor. We are so happy with the product and have continued to go back to the store for our cleaning supplies, chemicals, etc. We couldn't be happier with how everything went in the purchasing process and the continued service we get from the people at this store. Wonderful job guys, we will continue to recommend you to anyone who asks where we purchased our tub!

I have recently seen some negative posts about Recreational Warehouse Mississauga. I would like to compare my experience to the minority of negative ones. I had a 24’x12’ in ground fiberglass pool and a 1200L 7’x7’ hot tub installed in my back yard last summer by Recreational Warehouse Mississauga.
I heard about Recreational Warehouse when I was at the Exhibition 5 years ago and spoke to their Sales Manager at length. He left a lasting impression and that is why I called Recreational Warehouse Mississauga. Sure enough who walked into my back yard to provide the preliminary steps of getting a pool installed.
I got more than one quote. The Sales Mangers at both companies were very nice to deal with. No pressure at all. In the end, Recreational Warehouse offered a more competitive price and offered more equipment options/ideas compared to the other company.
Installing a swimming pool in your surburbia backyard is not a relaxing venture. It is actually quite stressful. You are having a massive hole dug in your backyard, and then having a pool hoisted over your house by a crane from the street. It is a major undertaking and I am glad I chose Recreational Warehouse to do this.
The Store Manager and Sales Manager very nice and very pragmatic. They told me how the project would pan out and warned me that my backyard would look like a battleground. I appreciated this. They did not “sugar coat” anything. I knew what to expect……. even though you really don’t.
My wife and I had many concerns and preconceived notions throughout the project. My advice to potential pool owners is to listen and rely on the managers and staffs experience, recommendations and judgment. After all, they have been doing this for a while.
The Store Manager and Sales Manager always returned my emails and phone calls in a prompt and respectable time frame.
I had a manufactures defect with my pool heat pump, and with a light in my hot tub, nothing to do with the Recreational Warehouse. These things happen. Recreational Warehouse dealt with both these issues in a prompt and satisfactory manner.
At my place of work, I hire different vendors. I have no problem paying a bit more if the after purchase support is there. This is the case with Recreational Warehouse. Their support and advice is more than I ever expected, and is probably my highest accolade for them.
When you by a pool or hot tub, you will be buying maintenance supplies. I enjoy going to Recreational Warehouse’s Mississauga location to buy these supplies. It gives me a chance to keep seeing the people who helped create our back yard oasis.

Matthew L

In February I decided on one of our warmer nights this winter (probably still -5) that it was time to change the water in our spa and after re-filling it with water turned on the breaker only to find that one of our pumps would not prime as it usually does. Removing the access panel to poke around and see if I could figure out why it would not prime I accidentally broke away a plastic fitting at the top of our spa pump and water immediately started pouring out. I turned off the breaker and since it was now 9:45pm I had probably completely ruined our spa.

In a desperate measure I sent an e-mail to Alex hoping there was a small chance he would answer me. In only about 15 minutes our phone rang and Alex was kind enough to let me know the exact steps that would stop the leaking and prevent our spa from freezing and even better he put my mind at ease. The spa survived the night and the next day I was able to pick up a replacement part that was an easy fix and our spa was up and running again.

In my opinion this is excellent service that seems too hard to find in many businesses. I did get the opportunity of thanking Alex in person but thought it was important that you were aware of his great customer service. This reflects very well on your organization and I have shared this story with many of my friends and colleagues.

I purchased a Coast Helios Hot Tub from Recreational Warehouse in Mississauga. The hot tub was installed in January 2011 and I've had nothing but problems with it right from the beginning. On day one the heater didn't work and the heat sensors had to be replaced over the next couple of weeks. Shortly thereafter the LED lights started acting up and had to be fixed. In March 2011 we found that the hot tub was leaking and needed to be dismantled in order to fix the leak. Over the next 5 months two of the head cushions had torn off and one had to be replaced (at my expense) as well as the LED lights fixed yet again in November. Now (December 2011 and 50 days later) the LED lights are malfunctioning once again (3rd time) and Recreational Warehouse is telling me that I now have to pay to get them fixed even though they have failed to properly fix them several times since I purchased the hot tub. I am also having issues with several of the jets popping out of their base so I have to turn the jet off completely to avoid it from becoming dislodged and floating around the hot tub.

Needless to say that I am not satisfied with the quality of the Coast Hot Tub nor the quality of service and support that I am receiving from Recreational Warehouse in Mississauga. Both will never see my see my business again. Buyer beware.

We purchased a Manhattan hot tub from Recreational Warehouse (International Pool and Spa) in 2006. I was very impressed with the quality of the hot tub and the service we received. They offered us a class to attend to show us how to take care of the tub not just externally but also how to maintain the water chemicals and what to use and when. We did our homework with the various competitors and were really happy with what we saw with this tub. It has been a great purchase, and for the very few times it seemed like something was wrong the service team have been very quick to address and rectify the situation.

We had a hot tub for years, but wanted a cabana to allow us to use it in the rain and heavy snow. We found the perfect cabana at a homeshow and purchased the cabana for later installation. The only issue we had was trying to arrange to have the cabana installed at the same time as the ozonator was being replaced. The job was done quickly and looks great.