Priority Plumbing

I am a realtor in Southern Ontario and have been referring Priority to clients of mine for the past several years. I had met Greg, one of their plumbers while going through a home I was getting ready to put on the market. After noticing the professional attitude, quality craftsmanship and great care of the home that was taken, I took several business cards from him. Being a realtor, you have to have reliable contacts for all trades. I recently needed a job done at my place. Turns out the renovators did not pipe the kitchen drain properly which caused it to clog and to make things worse, they did not glue a fitting which caused it to leak with the build up of pressure. Priority was great once again. They had to cut a hole in the ceiling below to access the leak but when they were done the place was so clean that had I not known, I would not have been able to tell they were even there. I highly recommend Priority Priority and will continue to refer them to clients in the future.

I'm a DIY guy who does know his limits. For several years, I've been using Priority Plumbing for those "I can't do this" jobs. Most recently, I had some complex hot & cold water lines to replace, along with a new floor drain in the basement suite in my home. Priority Plumbing was there when I needed them, treated my home with great respect, got the jobs done professionally (I was watching!) and in an amazingly short time. I've learned to sleep well after their service, because return calls have never been needed.

I called Priority Plumbing yesterday because one of my basement pipes burst overnight and I woke up to a minor flood. Steven arrived within the hour, and was very knowledgeable and professional. He had the pipe repaired within a few hours and even mopped up all the water from our basement floor. I was very impressed with both Steven and Priority Plumbing and will be using their services in the future if required.

I called Priority Plumbing to install a new vanity with his and hers sinks, so that I could finally have my own space in the bathroom. They had to cut open the wall to re-pipe the drain and waterlines to accommodate the extra sink. Once we repaired the wall, they came back and installed my new vanity. They were very flexible with their scheduling and were very careful while working in the house putting down drop sheets and cleaning up thoroughly. I did get another quote but opted to go with Priority because of the professionalism of their technician Mike. He really paid attention to detail and was very polite and patient throughout the entire process. Even when I called in to make the appointment, Jennifer was very helpful and polite. Overall I am very pleased with the job and my new sinks. Priority did an excellent job.

I called Priority Plumbing yesterday because I discovered that my outdoor faucet had burst. Greg arrived on time and was very polite and professional. He explained to me that I could replace my current outdoor faucet with a frost free one, so I wouldn’t have to worry about bursting in cold weather. I agreed to install the frost free faucet, and Greg installed it the same day. He also discovered a leak under the bathroom sink that I had never noticed and I had him fix that too.
I would recommend using Priority Plumbing to anyone who is looking for a courteous and professional plumbing company.

I called Priority Plumbing for a renovation quote to replace my bathroom fixtures. Steven arrived on time and was very polite and helpful with ideas and suggestions of what could be done with the bathroom. I decided on a new water efficient toilet, sink with vanity and a new bathtub. Steven was able to start the same day, and the job was completed by the end of the week, as a couple of items had to be special ordered through the supplier. I’m very happy with my new fixtures and would recommend using Steven and Priority Plumbing to anyone who needs plumbing services.

I called Priority Plumbing yesterday to have them hook up my new dishwasher. Steve arrived on time and was very courteous and professional. Within a couple of hours he had my new dishwasher up and running. I would recommend Steven and Priority Plumbing to my family and friends for all their plumbing needs.

I called Priority Plumbing today because I had a dripping bathroom faucet.
They were very courteous and professional. Their technician Steven suggested that due to the age and model of the faucet that we install a new one. The new faucet looks great. When I plan on renovating the kitchen, I will be using Priority Plumbing to do so.

I called Priority Plumbing yesterday because I had no heat coming from my radiators in my house.
Steven showed up on time and was very knowledgeable and professional he put drop cloths down so he could protect my floors and cleaned up very thoroughly, which was very important to me.
It took all day to get all of the radiators up and running, but now we have heat in our house again.
My family and I are very grateful to Steven and Priority Plumbing and we will be using them again in the future if we have any other plumbing issues.

It's been 2 years since our nightmare with Priority, and it scares me to know that they are still in business.

We approached 4 plumbing companies to do a full job on a home reno - plumbing and new rad lines. Priority quoted us 10k, was friendly and seemingly knowledgeable.

They started soon afterwards using flexpipe (recommended as a cost effective solution) for the rad lines. That day I was a little troubled when I found the guy was reading what looked to me like a plumbing instruction booklet. When I went in the house, I was shocked to notice they had drilled a hole so big in a 2x10 ceiling joist that it had to be replaced. I called the office and they said that the employee that cut the hole was no longer with them. Also turns out that the guy reading the instructions didn't know what he was doing either! I was told that he too was no longer with the company. Finally a third guy, while soldering, melted our electrical to the stove. And said nothing about it! We noticed it and called the office.... once again, the employee is no longer working for Priority.

The 1 month job turned into 3... In the end, they had to call in their dad [Company Name Removed - ed] - seriously! - and have him and his guys come to the house and fix the mess they made. At this point, they were very apologetic, helpful and willing to fix all the mistakes they made - we would only be charged material costs. (ps: I would recommend [company name removed--ed] if they were not related.) However they tried to charge us another 18k!!!! We refused, asked them to send us a detailed materials list - they did, and that's when we noticed that they were charging us a markup that would make you laugh. We went to Nobletrade(their suppliers) and were quoted 4k in materials. Priority told us they can charge whatever they want to charge for the price of a 10 cent washer.

In the end, we resolved the matter by paying the 10k quote + the additional 4k in supplies + a meeting with our lawyer and seemlingly they were happy with that.

Read the negative reviews to get a sense of what kind of company they are. Logically it's the only reviews you can trust.