Priority Plumbing

Our furnace pump stopped working and we still needed heat. I called Priority Plumbing and they arrived first thing the following morning and installed a new pump within 2 hours.

I knew the price of the pump and felt it was very expensive, but the job was well done and I feel the company is reliable.

We found the prices very expensive, or at least more than what I had expected, but the service and professionalism along with their guarantee were excellent. We would recommend them to others on this basis.

Received service that was prompt and far beyond the call of duty in terms of un-clogging a basement drain. We also got help with other things, all included in the price. We are super impressed with the excellent service and will call them for all our needs. They really know what they are doing, and go far beyond the call of duty to assist us as new home owners.

No wonder all the latest reviews have been so good: they give you up to $20 in gift certificated if you give them good reviews. Not illegal, but a good indicator of how this company does business

The good things:
- They came the same day i called which was great
- Giacomo was nice enough, i can't blame him for being put in a position to upsell customers and have them feel ripped off
- I ended up with the best solution for now (having the drain cleaned by snake and having had the camera in to know that 30 years ago, somebody connected the toilet drain to a floor drain with a trap). A better permanent solution would cost way more and i decided not to do that right now.
- Giacomo re-installed my toilet, which initially he wanted to charge me for but in the end he did it 'to help me out', which i appreciate i guess.

The bad:
- I called them because they adevertise drain clearing for $99. When the guy was at my place he explained I first had to pay for a camera inspection worth $300. After reading the website a couple of times again, that is a possible interpretation, but is NOT clear when you read it first and is in my mind FALSE ADVERTISING. Too bad the plumbers are put in a position where they have to explain this.
- When I heard the actual cost ($410 plus tax) I said i wanted to think about it, after which he immediately knocked $100 off the price!! This was after explaining to me the "pricebook" so you always know what something "really" costs. Again, false advertising. ALWAYS NEGOTIATE
- After this i got the feeling (maybe that's just me) that Giacomo tried to get out of my house as soon as possible, he gave me the feeling that because i did not chose the most expensive option (which he had given me before inspecting hardly anything: $4000 to replace a trap outside the house) he wouldn't be able to fix my problem anyway and was just doing what i asked them. I was still, however, paying him $300 and would expect him to give me at least the feeling that he is doing everything he can to fix my problem.

As I said, I don't think I got a lot worse off than when i would have called a different plumbing company, but I just feel ripped off. The only reason I agreed to them doing the work (after knocking off $100 just like that!) was because they came fast and I wanted this result, which I guess they can credit to their false advertising, that's what got them in my door.

All in all, I had mixed feelings when the job was done. What made me feel ripped off was when they gave me the certificate to get up to $20 in gift certificate if I would write good reviews about them, that just pisses me off!

These guys were good they give a well-defined appointment time so you don't have to wait around all day and explain what options you have and aren't pushy with sales, cost was a little more than I had hoped for but you get what you pay for and I'm happy with their work and service, would definetly call them again.

Service was provided promptly and cheerfully on a Sunday morning. Giacomo was courteous and efficient. He promptly identified sources of all 3 leaks, repaired one without charge, and even informed us of a problem that was not worth fixing AFTER he had gone out to purchase materials needed for the job!

Priority Plumbing did a great job replacing my old toilet with a new one. The work was done quickly and professionally. I would have them back to do more work anytime.

I had been dealing with my tank refilling periodically (roughly every half hour) and thought I should be having it looked at to help save money on my water bill. Kostis called and was able to arrive early; handled the whole service experience with professionalism and managed to finish earlier than I had expected. This was great news for me as I still then had time on my Saturday to get some other things done.

We needed same-day work done on our leaky toilet and we found Priority Plumbing through positive online reviews. I was impressed that they called 20 minutes before they arrived to make sure I was home, and they were there within the window they provided (2-5pm). He was professional and courteous, wore slip-on covers for his shoes to make sure he didn't get my house dirty, and provided me with many options without pressuring me in to a more expensive option than I was comfortable with. His work was quick and clean, and we were really happy with the job. I would highly recommend Priority Plumbing.

Kostis the technician was knowledgeable, professional and very helpful. He did an excellent job. I particularly liked how committed he was to doing a careful and thorough job. I highly recommend Kostis and Priority Plumbing.
Howard McPhee