Priority Plumbing

I had a pipe burst on the main floor that was leaking into the basement. I was lucky that it was contained, but we still had to turn off our water at the source. And with the crazy winter, it was hard to find a plumber.
Other companies were booked up for 2 days, but Greg form Priority Plumbing came the same day, and even called a 1/2 hour before his arrival to let me know he was on his way. That might not seem like a big deal, but I find service people rarely follow through on this commitment.
Anyway, Greg quickly determined the problem and provided me with a few options, and had it all fixed up shortly afterwards. He was able to reach the problem from the basement, saving me having to cut holes in any walls upstairs, as well as considerable expense.
I also opted to become a Service Partner. The plan more or less paid for itself, and gives discounted work and includes a video sewer inspection in the future. I plan on installing a backwater valve this spring, so for me it seemed like a pretty good investment.
It wasn't cheap, but I feel very confident about the company and the work that Greg performed.

We used Priority Plumbing to replace the main building trap in our front yard. We called them with backed up floor drains in our house the day before Christmas Eve and they had a technician out that day who offered immediate action. We had a full crew out on Christmas Eve that dug a 4'x4' hole in our front yard. They replaced the 100 year old trap with two modern cleanouts in approximately four hours and we were back and better than ever. The excavation crew did an excellent job cleaning up afterwards going so far as to sprinkle snow over top of the area that they had exposed making it look like no one had been there. We were very pleased with the level of professionalism and speed of the job.

my bath faucet was stuck, Luckily plumber Trevor, was available on the same day..and we were loosing water he was, reasonably helpful and truthful about the issue. He spent time to explain how to fix the minor issue in future...we Really appreciated that. Only wish the charges weren't so steep!

Priority Plumbing replaced our gaskets and hoses and fixed a leak in our upstairs bathroom. It was a good experience. Trevor explained what he was doing and why. He was very respectful of our home.

I spent more than I would have liked, but am extremely happy with the results. Friendly, polite, and efficient work. My service person was extremely knowledgeable. Very satisfied customer of Priority Plumbing.

Excellent service. I will recommend Trevor. He has a nice blend of technical know-how and good customer service.

I will continue to use their services for all my plumbing needs.

I was quite impressed with Greg when he assessed issues concerning my hot water tank. He responded quickly and was very thorough in his analysis, clearly outlining the options available to me.

Fast, efficient and effective service from Kostis who came the same day as I called, permitting an on-going renovation to proceed in a timely way. Very friendly and helpful. I'd recommend them happily to anyone.

I am on the service plan with Priority Plumbing, so it was easy and fast to get Greg out to the house to fix my leaking drain. He solved the problem quickly and at a cost that was explained to me up front. Priority Plumbing is not cheap, but I've found that few good plumbers are. You get what you pay for and we think Priority Plumbing is worth the price.

Greg came to investigate a backup in the basement bathroom and laundry. He snaked the main and bathroom drains and found the issue in the basement shower. I signed up for a protection plan not knowing what was in the future. About 3 weeks later, the City of Toronto came out and investigated on main drain and found a blockage at the other end of the basement leading to the sewer. They found tree roots had penetrated the clay drain and caused a blockage. Within hours of calling Priority Plumbing again, Greg came back, assessed our situation and made 3 recommendations for our consideration. We made our choice and within 36 hours, the drain had been replaced, a backwater valve was installed, a permit was obtained, inspector had been to the house and Priority had come back to finish the concrete. All employees I encountered including the receptionists that answered my calls were professional and did a good job. The work and cost was always explained to me and I knew what to expect. Priority did their best to work around my schedule. The protection plan immediately saved me money and I should get more back with the City of Toronto's rebate for the backwater valve. Thanks Priority Plumbing!