Primont Homes

Builders
Richmond Hill ON L4B 4W6
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Primont Homes
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29%

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Reviews for Primont Homes

Average customer rating:
2.6 10 (71 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

PRIMONT HOMES

We couldn't be happier with our choice of home from Primont. Many of the features in our home are standard in comparison to other builders who qualify them as upgrades. With the help from the sales and decor team, our purchase has truly become our DREAM HOME. None of that would've been possible without the continuous support of their staff who were an integral part of those accomplishments. Thank you for making our family a part of yours!

Approximate cost of services:
$850,000.00
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Company Response

Thank you for taking the time to post such a great review. Welcome to the Primont family !

Anne in Toronto
Anne in Toronto
1 review Toronto, ON
9/10

New Home

I got my first home from Primont and everything from start to the finish was a very professional experience. Thank you to the staff that helped me with my first home.

Approximate cost of services:
$0.00
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Company Response

Hi Anne. Thank you for wonderful post. We are glad to have you as part of the Primont family and look forward to working with you again real soon!

Rosemary Romantini in Richmond Hill, ON
Rosemary Romantini in Richmond Hill, ON
1 review Toronto, ON
10/10

Semi-detached home, detached home

Over the last fourteen years, we have purchased 3 Primont Homes. From our very first Semi, to our current detached home, our experience has been outstanding! Their service, expertise, and commitment to quality products and finishes is insurmountable. A family owned and run business (that knows and cares) about building quality homes. You can trust them to build you that special place to call HOME!

Frank and Rosemary Romantini

Approximate cost of services:
$5,000,000.00
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Company Response

Thanks you Rosemary for taking time time to post this wonderful review. We have loved working with your family from the very beginning and look forward to helping you create your next wonderful home. !!

Beverly from Markham
Beverly from Markham
1 review Markham, ON
0/10

New Home

We purchased a new build from Primont Homes in 2012 and moved in September 2013. When we moved in the balcony was still unfinished, and we were told that the external work would continue for a while. Once the balcony was finished we noticed that there was a hole in our back entrance brick wall, with exposed wood. We reported this on our 30-day Tarion submission and have been following up with Primont ever since. The customer service rep kept referring us back and forth between the masonry company and the aluminum siding company. Just today, I noticed someone had glued a piece of aluminum flashing over the wood which had already started to weather after being exposed throughout the winter/spring. An even more shady job as its not even completely sealed. This is unacceptable and I'm still trying to get in touch with Primont to have the problem fixed properly.

Update - today a Customer Care rep from Primont came to meet with us. He admitted that a mistake was initially made when building the wall/balcony and that patch work was done. He said they are 'allowed to make modifications to external components' and refused to correct the mistake. This is infuriating and completely unacceptable.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

HI Beverly, we are very sorry for the inconvenience. I have reviewed your file our Customer Care team. They will be contacting you directly to set up an appointments for our Customer Service Manager to come and meet with you to review and work with you on the issue. Best Regards, Primont Homes

Karan
Karan
1 review Caledon, ON
0/10

new house

The worst builder in my life is Primont. Seasons in Caledon playing a unfair game with public interest. No one in this company care about customers. If you can avoid this builder you will save a lot of money.

Approximate cost of services:
$800,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Betty Chen from ??????????
Betty Chen from ??????????
1 review Markham, ON
1/10

Grading

Terrible customer service. I am tired to contact the customer service again and again. After i got my new home, i found water stay in my back yard and in frond of the house due to poor grading. I contact the customer service in spring of 2013, two years has passed, i am still waiting them to solve the problem. I found a long cracking on the wall down to the basement and water leak to the house today, i am really worry if they will solve the problem for me this time and how long i have to wait for. If they won't solve the problem, should i contact TARION?

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Betty I understand our customer service department has in fact been In touch with you regarding your issues and you have an appointment booked at your home next week. Its unfortunate you claim that no one has responded. Feel free to contact customer service if you have any further comments. Thank you

Unhappy Customer from Markham
Unhappy Customer from Markham
1 review Markham, ON
0/10

Very Poor Customer Service

Worst company to deal with. Highly recommend avoiding them. If you do go ahead with them avoid talking to any of the builders and or site supervisors as they care nothing about your concerns. They seem to only care about their paychecks. Had a horrible experience with a site super at one of their sites. And judging by this review page it seems this is a common occurrence at all their sites. Im so sorry we ever dealt with them. :(

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Sorry to read about your experience. If you have any issues with your home your concerns should go to our customer service department at head office. The site super is very busy taking care of trades on and safety on site. Please contact our head office with any issues. Thanks

Reegan from Markham
Reegan from Markham
1 review Markham, ON
2/10

New home by Primount

I bought my home in 2014 April with primount. I have let primount know that 2 of my rooms are extremely cold. I have kids and they can't use those rooms. I have notify primount from November, still till this day they have not fixed my issue. We can not even walk in those room, from the floor to wall is dam cold. I hope I can get immediate help. Thank you.

Approximate cost of services:
$0.00
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Company Response

Hi Reegan thank you got bringing this to our attention. I understand you have been working with our service department to resolve the heating issue. We understand the contractor is following up with you if there are issues on that end please call our customer service department so they may resolve the issue. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Primont Homes

As a family-owned homebuilder with over 40 years of experience, Primont Homes is committed to providing the highest quality and value to all our homebuyers. Prime locations, elegant design, superb craftsmanship and unrivaled customer service have made Primont a leading and trusted name in the industry. We know that every ...
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