Pool Craft

We hired this company as the person running it put our pool in 13 years ago and we thought that we could trust him.We were wrong.We found that we were adding water every day and figured out that we had a leak.We called Jason at Poolcraft and were told that they did leak detection.I was quoted $400.00 for this service and their price was comparable so we went with them.This started in September last year.About a week later they sent 2 guys out with sober leak detection. They couldn't find any leaks in the liner but said they found water going out at the return jets and we needed jet gaskets. I went and picked some up and replaced them.Still we had a leak.Then the same guys came about 2 weeks later and did a pressure test.Still couldn't find any leaks. Then they thought that maybe it was the main drain.They once again had to come back 2 weeks later and bring a wet suit .During this whole time they wanted me to keep the heater on so they could dive down to the main drain.By this point it was mid to late October.Not only did I have to keep it heated but I also had to add water every day.They came back 2 more times and they didn't have the proper equipment so he was using river rocks in his "dry suit" from my Bradenton weigh himself down.He supposedly plugged the main drain in mid November and I could finely close my pool.In the spring of this year I had my liner replaced and the company that did the replacement found that the main drain was not plugged after all as the guy had used a rubber stopper plug not the screw in type so it wasn't even in the main drain hole.This company may know how to install a pool but they sure have no idea how to detect a leak.Of course if this is the way they work in charging us $850.00 for services not rendered if your thinking of getting a pool installed by them I might think twice!!

Poolcraft helped us in creating our vacation spot in our own backyard. Jason and the gang at Poolcraft are always available and accessible, truly an amazing company to work with, their customer service is truly top notch. After the pool was in, Marco from MSD Contracting did an amazing job with our patio and landscaping. All in all the process and experience was outstanding!!!! We are ecstatic with the results, THANK YOU POOLCRAFT, THANK YOU MSD CONTRACTING

We approached Pool Craft to build an in-ground pool late last year and we agreed to move forward with the project. The approach was the right one: design, build and service it. Rick managed the entire project from the beginning and provided help and guidance every step of the way. He was the go-to person to check the status and make adjustments as we required and needed.

Design: we started with a couple of design ideas that were customized to our needs. Julie was very open and provided an accurate final design that was what we were looking for: a great pool and surrounding landscaping.

Dig: The dig took only two days. It was a very fast process and they were clean and careful. Our backyard had huge trees so we had lots and lots of roots plus two extremely big stumps left in the ground. They managed to remove them and clean up so the site was left in perfect order for the pool crew to start building on.

Pool build: Jim and his crew were able to build the entire pool in three days. They did an amazing job. Very friendly, very clean and extremely knowledgeable. I asked many questions and they always had the right answers! They explained the process, they built it exactly and it was all ready for the next step... landscaping!

Landscaping: It was done very well, even if the weather didn't cooperate with them. We had to change on the fly some items (additional work requested and needed) and they were able to accommodate these changes without any problems. Kyle's team (Chad, Alex, Brian) were very professional and very knowledgeable. All the tasks were carefully carried out and the site was always clean and neat. Fences, interlocking, drainage, right sloping, great coping and laying out were just a couple of tasks they were able to deliver in order to create a perfect outdoor living space for us!

We selected a shed company based on Rick's recommendation and we are extremely happy with the choice! It was fully built in 1 day and looks amazing!

Pool equipment installation, gas and electrical connections were done very carefully. Pool Craft's team did an amazing job and were able to accommodate our space needs. We trusted Pool Craft to install the equipment on one side of the pool house so we can use the remaining for storage of pool toys and other stuff.

Next was Scott's liner installation and the fill-up with water. In a couple of hours the pool was ready to be used with Bobby's help and later that day we were able to swim and enjoy it for the first time!

Then the pool school. Chris took the time to teach us how to use the equipment, how to maintain the pool, how to benefit from its features, how to adjust what we need, and much more!

Pool Craft delivered 100% what they promised. No additional costs, no hassle, no delays. They really did an amazing job and my back yard is now an oasis that we enjoy every day. All of their staff are extremely knowledgeable and a pleasure to deal with. Many, many thanks to Rick, Chris, Jim, Bobby - they all did their part so we can have this dream completed. Fully recommended! Look no further... you found the right people to build a pool! It will be my pleasure to answer any questions and provide references for them!

Thank you, Pool Craft! You did an amazing job! Now we have our own oasis in the backyard!

Pool Craft constructed our pool almost five years ago and have provided on going service to us since. From our initial meeting with Jason Mitchell, the owner, to now, our experience with Poolcraft has been very positive. All of their staff are extremely knowledgeable and a pleasure to deal with. Ongoing service includes opening and closing the pool, equipment maintenance, water testing weekly and providing all required chemicals

Very professional and Excellent service at every step of the process!
Poolcraft made amazing suggestions and did everything when they committed to doing on time.
Poolcraft made our family very happy and would highly recommend to anyone getting a pool

Poolcraft installed an inground pool. Everyone at Poolcraft was very professional and patient during our decision making process. Their after service care is also excellent and they are never in a hurry to leave. Once we decided to go with them, they were very accommodating and in the end exceeded our expectations. Great job Poolcraft team.

JR and Jacqueline did a great job opening my pool, I would highly recommend this company to anyone in need of pool services. I did not have any problems with scheduling, and when they did arrive they were swift and efficient. I could not have asked for a better opening, thank you Pool Craft!

Pool was installed by Pool Craft in 2014 and it took SEVERAL follow up phone calls, emails and unproductive visits from their liner installer to finally smooth out some major wrinkles on our custom installed entry steps. We appreciate this was a challenging install, but were frustrated that it took three years to finally get the job done right and were left with the feeling that once we paid for the job, some of the people at Pool Craft didn't care to make us a priority to finish the work professionally. Also during the pool construction, we didn't appreciate having cigarette butts flicked into our pool or having to clean up our driveway and road in front of the house because the crew left dirt everywhere. On the positive side, the salesperson Rick was always prompt, professional and courteous. The company they subcontracted to do the hardscaping, deck and fence (Stonevalley) were amazing! The quality of craftsmanship is top notch and they cleaned up every day before leaving.

I highly recomend pool craft I saw a lot of work that these guys did and it is pretty awesome and the whole crew is easy going and ready to here and really help you!
Daciel Cordeiro