Pioneer Family Pools

Decided to buy a new hot tub to replace the very old one that was here when I bought my house 2 years ago.

Have dealt with Pioneer for the last 2 years because we had an inground pool as well and went to their large showroom to take a look around. Went to Oakville rather than Brampton as they have far more models on display.

We spoke with Charlotte who is absolutely amazing. She spent a long time with us, letting is sit in various tubs and explaining all the options, extras and overall tub experience.

By the end of the visit we had ll the info we needed and an idea of which tub we would get, but just wanted to think it over and be sure. Some sales people can be a bit pushy but Charlotte let us do things at our speed and we finally decided to get the HotSpring Gleam floor model.

I also booked for Pioneer to come out and remove my old tub.

The crew who came out were fantastic. Removed the old tub very quickly and left the place nice and tidy. Also stayed around to discuss the new tub and placement and answered a lot of questions.

Brianna was a delight to deal with in scheduling the delivery and I was happy to see the same crew of guys bring my new tub. Its a big tub and they delivered it wonderfully with not a scratch or mark anywhere. They installed the cover and lifter and spent some time guiding me through everything. Could not have been more thorough and professional and were an absolute credit to Pioneer.

Went back to Pioneer today and was given a real lesson on spa care by Charlotte and a significant amount of free chemicals to get me going.

Wonderful experience. Highly recommended for purchasing a hot tub and will certainly go back when we need another one, which I hope will be many years from now!
Thank you to everyone involved at Pioneer for a really great experience

I've had two dealings with Pioneer Pool. I purchased my second pool based on my original experience. The second pool has been nothing but problems which started with water loss they blamed on 4 six yo kids using the pool...it was a plumbing issue. I had to threaten them with legal action before it was addressed. The electrical system had had problems as well as the liner. I would NEVER use them or recommend them EVER.

I read the reviews below and was shocked to see that they were not so great. I am not concerned though because I experienced excellent service with Pioneer Oakville this year. Maybe they have really turned themselves around. I would definitely return to them. The pool opening was done neatly and they went above and beyond, even answering some general use questions I had since I am a new owner and running me through the equipment. The men were very friendly and knowledgeable.

We bought a pool in May 2014. We were told that the pool would arrive by Friday of the same week. I did not receive a call until the following Friday, at that time, we were told that we needed a permit to have the pool installed (this was not discussed at the time of purchase). They were not knowledgeable at all when it came to the permit process, explaining to me that thing that the city was asking for were 'not necessary'.

We were going to have them install the pool, however, they would not even set up a tentative date for the pool to be installed until we received the permit, even though the city gave a clear outline of when we were to expect it. Once we finally received the permit, their installation date was over three weeks away. When we looked into the cancelling the order, they advised us that we would lose a large portion of our deposit ($700 out of the $1000 deposit).

They were going to deliver the pool, but changed their minds at the last minute and then we were responsible for pick up. Then our pool was piled at the curb.

There were other issues as well, which all have been attributed to the employee that we were dealing with was 'new'. They did not care if they lost our sale whatsoever. They showed ZERO customer service and were not concerned about our satisfaction. I would NEVER recommend this company to anyone.

Staff was very knowledgeable and courteous. Hot tub was delivered on time. A part was missing - they made arrangements to have it delivered right away. Someone is always available to address any questions we've had.

- staff not knowledgeable don't have product info nor pricing, unmotivated and unhelpful (excepting water analysis & pool service);

- - the inability to reach a live person at Oakville Pioneer by telephone has been my experience over years, it's not a transient problem;

Pioneer only did half the pool openeing and after repeated attempts to get the service manager to return my call, they ultimately did not show up to fix the problem - worst service I have ever experienced!

Service is poor. Don't show up when appointment is made and completed the work when no one is present. Left a mess and when you call they make excuses and not motivated to help. The service manager and the technician should work in a factory and avoid the public.

In my experience the staff at Pioneer Pools were all able to answer my questions and recommend the correct product to fix the water problems I encountered this past summer. (Algae was the big one.) I was having trouble balancing the water and after attempting to do it on my own I asked for help. Should have done that in the first place. Once I took their advice, things improved within a week.

I recently purchased a house and hire Pioneer to carry out my pool inspection. Having never owned a pool or hot tub before, I wanted a professional to come in and give me an idea of where I stand with it.

He physically inspected the on-ground structure. Pressurized the lines. And took a look at the lining and other accessories.

As soon as I move in a couple of weeks later, the line from the skimmer to the pump is sucking air because the line under the skimmer was loose.

I also discover the hot tub was not functioning correctly as it was only going up to 94 degrees. I found a burnt connector going to the heater. I also found that none of the pumps, nor the heater were grounded inside the mechanical compartment. Plus, the flow switch had been bypassed because it had failed.

Although he was very pleasant to speak with and seemed quite knowledgeable about pools, I am not satisfied that a thorough inspection of my pool and hot tub were carried out. In my opinion, the high cost of the inspection should have ensured sufficient time spent on site to carry out a very good inspection.

I would not recommend Pioneer for their pool and hot tub inspections.