Invision Hardwood & Decor Inc. - Wood Floor Retailers & Installers

Hi Nick- it's with great pleasure I read this review knowing you have a woodworking background. It's take a keen eye and experience to recognize others high level of ability and workmanship.
We certainly hope we have left you with a lifelong floor.
Talk soon....
Dov, Roy and the Invision team.

Hi Ralph- first and foremost, thank you for such a kind and warm hearted review.
Your experience with others was just awful and something we have been hearing more often then ever. The compassion and care is less existent then ever in our industry.
Both Roy and I did not grow up this way in life or in business. We try hard and believe we are different over time it's been noticed.
However, until a comparison is drawn one never knows how we address the customer, from the onset meeting to behind the scene efforts and right through to our after service relations.
I've always said your a real "mensch"- for those reading this google the word to see its meaning.
We await your return for the next phase and know that your trust in us won't go unnoticed.
Talk soon.....
Dov, Roy and the Invision team.

Hey Ron- it was really great dealing with your whole family. Our time together felt like more than just business, which really made our process together special.
Being let down by other contractors isn't nice, this testimonial is really encouraging to our readers. Allows them to really consider who their buying from.

Talk soon..... (awaiting those upper level floors)

Dov, Roy and the Invision team

Hi Alicia- So kind of you and Trevor to treat us so well.

I loved your attitudes right from the onset and knew you were amazing clients for us.Turns out we were able to prove we are amazing service providers and pretty awesome at what we do.

The bonus is that we are now looking forward to completing new floor for both neighbours, YES!

Your recognition is noticed and your hospitality is TOP NOTCH!
Thanks for preparing the space so amazing well for us. Allows us to work very efficiently and provide the highest level of workmanship.

I wish for all future client to learn how to obtain their best results by reading our reviews and replies.

Talk soon...
Dov, Roy and the Invision team

Hey Charles-nice to hear from you here. The quality and accuracy of this review is great, it touches on some key values that we believe is a driving force to the difference we make versus others.
Enjoy your floors- hopefully forever and if not forever then we await doing it again.
Talk soon...
Dov, Roy and the Invision team.

Hi Matt- thanks for the praise.
Time will test the floor and the floor will test time. The floor should win.
Talk soon.....
Dov, Roy and the Invision team.

Hi Nick, Laurie,
Your trust was humbling through the whole process. It was a privilege for us to transform your home, literally from top to bottom. The results are impeccable and I love your homes vibe and feel. Enjoy it for years to come.
Talk soon....
Dov, Roy and the Invision team

Hi Josie- thanks for the note.
We're only doing what we enjoy to do. Fortunately for us and the clientele we do it well.
Awaiting to provide you with your basement needs- hoping that will be before Christmas ;).
Talk soon....
Dov, Roy and the Invision team

Laurance- thank you for this review. The process, the outcome and post service requirements are easy to put effort into when the people we are dealing with make it that way. You have an amazing flooring choice and Im certain it will provide decades of satisfaction.
Talk soon...
Dov, Roy and the Invision team

Dear Reader,
Here are the facts relating to this case: the original job was successfully completed Mar,2018.

We were then invited back and asked to help address an extensive flood repair 5 months after the initial install. This was also completed successfully and a testament to our value.
Months later an issue was discovered with the floor, and both Roy and a Manufacture rep went to address and assess the matter. Installation at every stage was deemed done correctly the manufacture and Invision.

Both the manufacturer's rep and the general contractor (hired independently by the customer) were happy with the installation.

It is incorrect to suggest Invision would talk them out of a floating floor. We install floating floors all the time with great success. This customer was moving into a condo for the first time after selling their home which they had lived in for many years. This, for us, is a trigger to discuss the differences between living on a floor that is nailed down and one that is floating. It is our responsibility to have this conversation and we had a very extensive one. It was our gut feeling that this customer would have preferred a glue down application so we recommended it because it feels like a nailed down installation. The customer would not have had to adapt to a floating floor. A glue down installation is more expensive and in the end these customers, after considering everything, elected to go with the floating floor.

In conclusion we were correct that the customer should have gone with a glue down installation. Despite the current floor having very little movement relatively speaking, there were a couple of spots that most people would have accepted understanding that this was a floating floor - this customer, however, could not.

Attempts were made to level and correct the area but it wasn't good enough for the customer. In our opinion this rating and review has everything to do with the customer's choice to go with a floating floor and regretting their decision. Every effort and beyond was made to satisfy this customer, but, as logic would suggest, a floating floor will always have a degree of movement in it - it's impossible to make that go away.
To this customer I would say, if there ever would be a next time, please glue down your floors.

We are saddened to have such a negative review post but believe we have handled the situation and the review's reply in a manner that will add credibility to our business.

Dov, Roy and the Invision team