New Canadian Drain & Plumbing Ltd

We had a leak in our basement and we called a drain company and they quoted us a high price stating that there was a lot of work to be done. We then called New Canadian Drain and Plumbing and Igor came up with a better solution and the price was much less and work was done right away and we have not had any more problems. This company is very organized and the employees were very skilled on the job.

It all started with my 2-year flushing a toy car down the toilet.

Needless to say, it rendered the toilet useless. I called another company, and they had a technician out the next day. He arrived on time, with the little shoe covers, etc.

He removed the toilet to get at the toy, and reset the toilet. It was pretty much downhill from there.

After "fixing" the problem, he flushed the toilet once to show it was working. The flush was less powerful than before my son sent the toy down. Yes, you could argue that I should have had the toilet flushed several times with toilet paper before saying "OK", but you know what they say about hindsight...

Later, that day, when we actually USED the toilet, it was apparent it was not "fixed". I called the original company back, and their response was basically "the toy was removed, we did our job - if you think there's another problem, we can send a technician out to scope your line for $250"

WHAT?!?!

How about "we'll send the technician back to have another look"?

Obviously, I declined the offer to be relieved of another $250 [especially considering the toilet worked fine 2 days prior]

I decided if I was going to spend more $$$, I'd at least try a different company, with hopes they were more ethical

New Canadian sent out a plumber the next day [albeit 4 hours late]. Within 20 min of plunging, the toilet was operational again!!!

I'd recommend this company over that "other one" any day. I'm reluctant to mention the "other company" for fear this review gets suppressed. However, I'm sure you can check my other reviews, etc

A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.

Re: New Canadian Drain & Plumbing Ltd.

My wife and I have utilized the services of New Canadian Drain & Plumbing Ltd. on several occasions over the years, both residentially and commercially. We have always been pleased with the services provided. New Canadian Drain & Plumbing Ltd. has been competent, professional, and competitively priced. The service technicians have provided accurate and honest assessments as to the work to be done, and completed the required work in a timely and neat manner. Igor Luzskov, the President of the company, has always been accessible if needed, and took a personal interest in the various projects we retained his company to do for us. We have no hesitation in recommending New Canadian Drain & Plumbing Ltd. for plumbing/drain related services. Roman Zarowsky, Barrister & Solicitor.

My disaster of a house required me to have the basement floor ripped up and sewer/drainage replaced. While the scope began as pretty straightforward, as the project went on the crew found problem after problem. Each new issue was brought to my attention, thoroughly explained and costed out for me. The professional manner in which Yuri and the other plumbers addressed me and my home is without parallel. Not only did they plumb my house quickly and efficiently, they brought to my attention areas to "troubleshoot" for future reference.

I would recommend the company without hesitation.

Michael and I are very happy and satisfied with the workmanship and customer service provided by New Canadian Drain & Plumping. They efficiently removed the old rusty drain pipe installed the new drain pipe and rebuild the old drain to ensure the basement is safe from spills and clogging. We would definitely recommend/use thier service em again - Thank You

Steve, Igor and the team at New Canadian were great to work with. They were informative, professional and took very good care of the work site/property. Their post-completion service was very timely and they were always easy to deal with. We would highly recommend them.

THis company was very professional. They listened us carefully and completed the job quickly and met our expectations. Two guys who worked in our project Bogdan and Tadek were exceptional. If I need to have plumbing work done in the future I will definitely ask for them. They are a real asset to this compnay.

Water from my laundry backed up at the basement drain. A quick camera inspection showed the problem was outside. Work was done well and as scheduled with excellent cleanup afterwards. They took extra care with my garden with no work required by me. Any questions I asked were clearly and patiently answered. I highly recommend them.

I placed a call to New Canadian Drain & Plumbing Ltd. Friday evening where I got a live person and not voicemail. An appointment was immediately made for Monday at 7:00 a.m. where Steve Martel and his associate came over and gave me a quote. After agreeing, a crew of 2 men came over an hour later and commenced the job. I have to say these guys and their service was phenomenal. I would like to thank Nick and his associate for a job well done - and fast. Nick - you are the best! MDS

This company is reliable and fast. My bathroom renovation was done in two days. I am really satisfied with their work and would recommend their professional skills to any one.