New Canadian Drain & Plumbing Ltd

About a year ago, there was a sewer gas smell in my basement so I had this company in to fix it (I picked them due to their high rating on homestars.com). I lived with having to pay an additional $500 on top of their original quote because they assured me the job needed to be done right (plus, who would I get to come in to finish the job once it was started?). Fast forward a few months later and the sewer gas smell was back again. After a few months of figuring out what I should do, I decided that ripping out the old bathroom and installing a proper basement bathroom should solve the problem since New Canadian fixed the other sewer drain issue.

When the plumber cracked the floor to tie in the new bathroom plumbing to the New Canadian job, we were surprised to see the horrible job this company actually did. From not tying in a pipe they said they tied in to not even gluing the clean out to the pipe they installed...Ridiculous!

What's amazing is that I had planned on writing a good review at the time last year. I feel other than looking over their shoulder the entire time there was not much I could do to catch this.

Anyways, I feel I had to share this experience with anyone who uses this site. I almost feel like there should be a rating for homestars.com since it let me down as much as New Canadian Drain & Plumbing.

Best of luck to those homeowners going through similar situations.

Update:

This company has been harassing me for the last 2 days over this review. Their official reply is trying to make it sound like the plumber who I hired to do a completely different job was jealous over their original work and that I am out for a refund. This is 100% NOT true. I wrote this initial review so others would know the type of work this company provided me. I ended up paying the other plumber to fix New Canadian Plumbing's mistakes along with the job he was hired to do.

I even let New Canadian's field manager Bob (who unexpectedly showed up at my house late last night) in to see the work and take pictures. Prior to him showing up, I told Bob that unless he has goggles to see through the concrete floor, it was no use to show up because the job was fixed. Still he insisted on seeing what was done.

What put this whole situation over the top was that New Canadian Plumbing had the nerve to send their team back to my house early this morning (before 8 AM when I had already left for work), scaring the daylights out of my pregnant wife, assuming she would let them back into our basement to allow the sub-contractor (who really had done the job) review what was done.

When my wife informed me of this, I phoned Bob from New Canadian Plumbing and told him to have their owner call me or resolve this issue within the next hour and if they planned on showing up at my house they now better have a cheque in hand for a refund....what did they do: no call from their boss, no email, just their posted reply to my review.

Also just to reply to their other comments on master plumbing and re-scoping the line - the New Canadian plumbing's guy didn't show up for the follow up inspection so it's clear to me that they are trying to deflect/downplay their horrible job.

Another Update:

Igor, your replies clearly show how unprofessional you and your company are. I really like how you are using quotations around "plumber" to imply that he was not licensed or the plumber was actually me. The plumber is licensed and I will probably review their job after they are finished (so far, no complaints).

Also, I'm not looking for a refund. If I was looking for a refund, I would have contacted you directly or would have contacted my lawyer. My point around the refund is that after your mistake was fixed by the other plumber, there is nothing you could do other than apologize or give a refund. All I hoped for when I wrote this review was to inform other consumers of your work and maybe get an apology. However, instead of an apology, you just spent the last 2-3 days attacking the credibility of me and this review.

Plain and simple: your team at New Canadian Plumbing screwed up. Why in the world would I expect your company would make it right now? I paid you to fix the problem the year previously and you did not do your job.

We are happy with service, job was finished fast and excellent. I use their service for seven years now and i've never had problems or complications with them.I would definitely recommend them to my friends and family.

I have never seen such high professionals at work and how knowledgeable they were in terms of the work they had to perform. Joycelyn suggested what to do and it was a great job. This was a long overdue work that had to be done in my house as it had some water leakage and they did it in 3 days, worked some 10 hours a day. Very impressed, even my neighbour was impressed.

Eek, the hopelessly stopped toilet!

Kim arrived promptly, explained and resolved the problem, and WOW did a thorough clean up job afterwards. I did not have to restore the environment. I was so touched.

New CN Drain & Plumbing is usually right up there, but today's Kim was exceptional!

We had a problem with our bathtub for a few months. My husband tried to plunge it couple times, but it worked only for a while and then started again. After we decided to call New Canadian Drain and Plumbing. They came the same day and the problem was fixed.Now it works fine for more then a month. Thank you Khem for a great job!

Approximately a month ago my Daughter had an overflow from her toilet, it was backed up and it was a mess. We tried clearing the toilet ourselves but it wouldn't move. We needed professionals to come in and do the job, so we called New Canadian Drain & Plumbing and they showed up promptly. The plumber Jocelyn knew exactly what to do and he suggested the best cost efficient approach to the problem would be snaking, and we agreed. With in minutes the toilet was off and the drain was being snaked. I can haply say. The main drain has been clear ever since, thanks for a good clean efficient job!

When our floor drain backed up sewage a few days before Thanksgiving, with a new baby in the house, we were not happy. They came out and tried to unblock the drains from the inside, but it turned out that exterior excavation was needed (a city tree had roots in our drain) and the trap was plugged up. I don't know how it worked up until that day! They did everything - called the city works dept, got the permits and inspector to come out as needed, helped us with the city's paperwork to get a grant for a portion of the cost. I felt confident in their work.

The contractor showed up on time (and how rare is that?) and went right to work. He was able to replace our bathtub's plumbing in under two hours, and had all the parts he needed in the van.

Secondary item was cutting/capping some orphaned pipes in our back room. Also handled quickly and with minimal impact.

Highly recommended!

Joseph

We hired New Canadian to increase pipe width to improve water pressure. They came on time and got the job done quickly. Two days later, we had heavy rain and the basement flooded. We called New Canadian back and they recommended water proofing the external back wall to solve the problem. Now, one year later, our basement has not had any problems with water seeping in through the walls.

One beautiful autumn morning, just after the first snow started to melt, we discovered our newly purchased home to be terribly leaking in the basement area. The problem was an external leakage caused by poorly insulated basement wall. We called New Canadian Drain and Plumbing Ltd. (the company we heard about from our
friends).The response was immediate, they arrived within an hour. The problem was solved in two days. The team was very professional, experienced and friendly. We were especially impressed with the cleanup after the job - you wouldn't be able to tell the difference between the work area and the rest of the lawn.
We would definitely recommend this company to everybody who wants their plumbing problems to be fixed quickly, professionally and for the reasonable price.