G.H.Johnson's Trading Co. Ltd.

Recently my decorator advised us to visit Johnson's for our bedroom furniture. As most people do these days, I looked them up on the web and read all the poor reviews about service etc. I decided to go and see them anyways and I AM GLAD I DID. I was pretty upfront with Patrick Johnson about his ratings and he right away admitted to me that it was the case and they are working very hard to change this perception.

My experience was as close to perfect as I could ask for. Everything was shipped on time and the products were exactly as ordered. One thing that did occur was that when the installers came they put a nail in too deep and it came through the other side. Well Mark Johnson dealt with me directly and I had my new bed up within a few days.

Customer service starts when there is an issue. That is when you really know what things are like. I would recommend Johnson's to anyone who is looking for good quality furniture at affordable prices.

Say hi to Patrick for me. He will likely greet you at the store.

Although the prices of the furniture are good, the service is poor and frustrating. I purchased a sofa and chair. It took three months to finally get the furniture delivered. The delivery guys had to come back three times as they made mistakes in the order (i.e. wrong couch, then wrong chair, then wrong pillows). The sales people were not helpful. I would not recommend G. H. Johnson.

I would absolutely not recommend this store to anyone, much less shop there again. I understood that the delivery time would take longer than usual as this is a trading company. However, the 3 times where no one showed up and the 4 occasions where my requests for information went unanswered have left me with a very clear opinion of this store: mismanaged and predatory.

They have excellent sales people that can sell ice to an Eskimo but the follow up service and care are nonexistent. The furniture is ok, nothing out of this world. Ditto with prices. Would never go back.

I love going to the store (old warehouse converted) and walking around to see the latest furniture pieces, even if I am not buying for myself or my clients. I have been buying here since the company started! As a decorator, I am always looking for furniture that makes my client's space look unique and special. The service is fantastic and the reps go that extra mile to help me find what I am looking for.

Looking for furniture for my new home, I found GHJ and it was a real pleasure dealing with them. I got a beautiful dining room set from here, very stylish and elegant and at a very reasonable price.