G.H.Johnson's Trading Co. Ltd.

We ordered our GH Johnson Table and Sofa (spending just over $3000 for 2 items) 7 weeks ago.

Matt (a Johnson family member) was great in the store when he was getting our sale...the service was wonderful...but there is where it ended with Johnsons.

I have to say we did get our table and it was delivered by a very capable delivery crew (they outsource)...but only b/c it was in stock.

So we ordered our furniture June 26th and were told 4-6 weeks MAX...I thought that was reasonable.
Well, today is August 15th and we still have yet to see our sofa...but we have had plenty of conversations with GH about it.

July 20th - spoke with Matt to see about our couch. He said call me back on Aug. 5th and I will have contacted the manufacturer and see if they can rush it.

Aug 5th - called Matt, he had yet to call the manufacturer...so he let me go and said he would call right back. Nope 2 hours went by and no call from Matt. SO I called and he said "oh sorry a really good customer of mine came in and I got busy, let me call them". What am I? A not so good customer????

He called back and proceded to tell me that we were only in the 4th week and it would be another 2 weeks. He also asked me "are you aware how many ppl ask us to RUSH items, we can't ok!!!". I was so upset I just got off the phone.

My fiance called back to speak with Shaw, a manager. He made him aware that Aug. 7th would have actually been six weeks. They guaranteed us it would be delivered by Aug 16th. GH offers a guarantee fit (they take it apart in store and reassemble in home). They said the couch would arrive Aug 15th in store, be disassembled and brought over on Aug 16th AM. - just in time for our house warming party

Well..what do you know, we just got a call from GH (Aug 15th) to say that the guy who disassembles it is still away on Vacay. Shawn forgot that the guy doesn't come back til Aug 18th. So they would give us a loaner...and my question naturally was: what if it doesn't fit...then what? He said "I don't know".

SO I said, just bring us our couch tomorrow, we will put it in our dining room and have the guy come on the 18th. Shawn says ok...but then backpeddles saying actually it is in our warehouse in Trenton...so the friggin' couch isn't even there...

GH has great quality...but crap service! Do not order anything if you have a date you want it by, you won't get it in time! And the sales ppl don't care about you after they have your money. They backpeddle to cover up when they don't tell you the truth!

It is clear that this family owned, operated and run business has no value for its customers...or maybe only some.
Is their product good - YES I will not dispute that...but they need to do some overhaul in the customer service dept.

Good luck if you dare....(sorry for the spelling I am so mad!!!)

I ordered a bedroom set in November, paid a deposit and was told that I would recieve it in time for when I moved into my new home in January. January came and no call so I followed up and they said yes, it was in and scheduled delivery and made me pay the full amount. Delivery men came (4 hours late of course) and there were only 2 night tables, no bed. Apparently the bed was damaged. I refuse delivery of the tables saying I want everything at once. Afterwards no one calls me so I follow-up and keep getting different stories. It's in the warehouse they just can't find it..... they receievd the bed damaged, and have ordered a new one.... the new bed in stuck at the border..... etc. Glen was particularily bad would always promise to call and never did. They even offered me loaner furniture.... but delivered it to my old address. That was the last straw, after calling twice a week for 2 months trying to get a straight answer and never getting one, I called my credit card company and had the charges reversed. A week after I did get a call from Glen... of course I didn't answer or call back. Such bad customer service doesn't deserve my business. Buyer beware... once they sell you the item don't expect to see it on time or get the time of day. They just don't care.

Our first purchase was a dinning room table and 8 chairs. Although it was difficult to obtain a sales person's assitance in the store...once we did, the service was great. Our sales person 'Michelle' was very friendly and helpful - both before & after the sale. The delivery team (who were also fantasitc) found an issue with the leaf in the table when setting up the furniture. They made a note of the issue on the bill & within 4 days a repair man came to fix the table at our home. He was fantastic and we were completely satisfied. Since then we have purchased a storage cabinet & 2 living room chairs. We will continue to shop for furniture at GH Johnson's and we will definitely recommend this store to both friends and family :)

Nice products - decent price - somewhat helpful staff while your making your purchase decision. But that's where it ends. Don't count on your furniture coming in on time. Don't count on your delivery to including what you are told it will include. Don't count on your sales person to help you in anyway once he/she takes your credit card number. As a business owner I don't know how they manage to stay in business. Very disappointed as are many others...

We purchased a beutiful bedroom set from GH Johnson over three months ago. Upon purchase, a delivery date was set for ten days later. Ten days came and passed, and no bedroom set. Over the past three months we have called countless times and recieve the same, untruthful answer. Our set is now out of stock but will be here the next week or two weeks from now etc. Needless to say, we have waited three months and still DO NOT have a delivery date for our furniture. Additionally, we spoke with a man who does deliveries for this company and he shared with us that this happens all the time. They have great furniture and great prices, but does this really matter if you never recieve what you are buying? I would be very wary of this store if you are considering a purchase.

GH Johnson does have good furniture, however, their customer service is terrible. I had ordered a media bench and was told that it would be ready for pick-up the following week. We went there the next week and it was not available for pick-up. We then asked them to deliver the furniture next week, with the delivery charge waived. I called two days before the scheduled delivery date and they confirmed that it would arrive with the delivery charge waived in two days. However, it was not delivered as scheduled.

I then canceled my order and was told that my credit card would be credited within 2 business days. On the third business day after the cancellation my credit card was not credited for the amount of the furniture. It took another day of me calling to get them to finally credit my card.

Excellent customer service, high quality furniture. Very happy with bedrooms purchased at very reasonable prices for the quality they are.
They were amazing and offered only but excellent customer service.

I bought 2 large armoires 3 days prior to my move-in date. Mr. Johnson and his staff treated me like family.
They squeezed me into a very last-minute delivery date and his movers carefully fit the 2 units up a narrow stairway without making a single scratch!!!

I ordered a 3 seater couch with 3 back cushions, beautiful! Waited 1 extra week over promised delivery time, but that's usually expected. No big deal! When it did arrive however it was delivered by the rudest most unfriendly delivery guys I've ever had the misfortune of meeting. They unpack the sofa I have 2 seat cushions and 3 back cushions< none of them the same size! I point this out to the delivery guys and they try to convince me that's the way it ships. They've delivered 3 others just like that. They kept insisting that I pay for it because it was right. I call the store, my salesperson doesn't even want to speak with me and passes me along to someone else. He tells me yes we've had that happen before with that manufacturer, Pay the guys and they will order new seat cushions and back cushions. Another 3 week wait!!! Not only did they try to fool me , I was expected to pay for defective merchandise that I didn't order. Needless to say the couch might have fallen off the back of the truck but I didn't. LOUSY service. Lousy Salesperson her name is LEENA! Rude delivery guys. Cheap Cheap Cheap! and that doesn't only apply to the furniture! You my get great looking cheap furniture but if you expect service after that forget it. Once these people have your cash your history. Next sucker!!!

At G.H. Johnson not only did we walk out with a great sectional, but also a pair of Leaf tickets. Our son being a huge Leaf fan was ecstatic when Pat spotted him wearing his jersey and offered him a pair of tickets. Thank you Pat Johnson for an amazing experience. We love our couch, your prices and service. We came back for an ottoman and will be back again.