Lowe Painting No Longer In Business

I emailed Craig after watching him on the Holmes on Homes show, 2 days after he emailed called and set up an appointment with me. He was very polite and knew what he was talking about. I did not get any other quotes expect for Craig's and was willing to pay what he wanted. His work did not disappointment, he had 3 days to paint my hall which is not small at all. His crew was clean and did a great job. I recommend Lowe painting to anyone!!!!

Very satisfied from start to finish with the work Lowe Painting did in our home! All workers were very courteous (they even tried to be quiet during my infant daughter's naptime), and were attentive to all details. Craig even came back a few days later to touch up a couple of areas and make sure we were pleased with all details. Look no further when reviewing home painting companies!

I could title this, "where's Craig??"...Note - this review is based on work that was done several years ago. (I am new to this site and I thought that others might want to know about our experience with this guy, notwithstanding that the interaction occurred several years ago).

We were actually on "Holmes on Homes" and we knew about Craig through the show. We hired Craig Lowe sometime after our episode was aired to repaint our house interior and exterior. We expected a good job because of our connection to the Holmes crew.

Craig quoted the job (highest quote of three obtained). Craig told me that he would not be able to paint --too busy---but that he would personally inspect the crew's work to ensure high standards....

After an extended delay, his crew finally showed up...great bunch of guys who admitted that the painting job was secondary to their aspirations as musicians and therefore if they had a late gig, they may not make it in the next morning....

delays and more delays.....and the workmanship wasn't worth the premium paid either.

Some highlights - Craig was not friendly when we finally were able to track him down to review the work. (He did not show up at all during the weeks of painting...) His crew had painted our front-door but there were brush strokes visible in every direction. Reluctantly and with attitude, he had his crew repaint the door with a sprayer. But they neglected to protect our walkway stones with drop sheets and therefore left black spray on our stones in the outline of a door....nice touch. They never took steps to clean or power-wash the stones that, to this day, show signs of their workmanship....

I do not recommend them at all! There are plenty of good painters who are fully dedicated to their work....and not just looking for some income to purchase an amp and guitar....

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Customer's reply to Craig Lowe:

Hi Craig - thanks for the prompt reply....Pursuant to your request for more details re the painting itself (and by the way-I don't read any ad homonem or personal attacks against your crew in my review...), I can advise that my wife had to walk through the house with a brush to cover up missed spots and paint blotches left by your company...There were several areas where they had poorly 'cut-in' and got paint on adjacent surfaces...

You should have been onsite at least once during the painting to ensure quality...

The front door, as you correctly recall, was a total disaster. You are correct that it was painted 3x times! The first time that it was painted by your company the door was left as a mish - mash of brush strokes in every direction and because we were using a black paint the brush strokes were quite visible and in all honesty it looked like a child's poor attempt...

The second time your company painted the door they used a sprayer that had previously been used to spray oil-based paint and was not properly cleaned. When our latex paint was added to the spray reservoir, it thinned out and did not coat the door properly.

I recently spoke with my wife about the experience.....my wife just reminded me that:

1. Two days into the painting, my wife noticed that your crew was painting around the ceiling-fixture plates, outlet covers and switch plates...they had not been removed! Your team had to go back and remove the covers/plates to repaint! (I suspect some might be surprised to learn of this when they try to remove the faceplates resulting in paint chipping away….) It is a good thing that my wife was here to notice this!

2. In the process of repainting our door, the hardware was not removed and your company through inadvertence, inexperience, carelessness or neglect, sanded the finish off the pass-through set (handle and lock).

3. Fortunately you agreed to reimburse us for the cost of the handle-lock set, but you also promised to install it after painting the door. You reluctantly agreed to come out on a Saturday to repaint the door and replace the handle - lock set. We waited all day for you but you were a ‘no-show’. I wrote to you and in reply you responded with an aggressive missive advising that you could not make it to our house on Saturday because you were out of town with your band on a ‘gig’ and that you did not *owe* us a phone call. You further instructed that we get our own contractor or locksmith to replace the handle….(which we did at our own cost)....

4. You finally agreed that you would paint the door yourself and you did eventually come out to paint the door, but you did not remove the hardware and the circular brushstrokes are still readily apparent. Others have commented on this.

I may post pictures so that others can judge for themselves.

Not a good ending to an unfortunate exercise.

In my view, what separates the good from the not-so-good is the 10% of the job known as the "finish"...the 10% that shows the quality and the caring. Anyone can paint....but the good ones can finish well.

And while I liked your crew we never had them over for dinner nor did we buy wine for them....

Perhaps you are recalling that we did this for the Holmes staff and crew after they did a great job for us.

good luck,

jacques.

Craig was very patient with me during the course of finding the exact stain I wanted for the basement woodwork and built-ins. He kept bringing me more samples until I found the one I liked the best.
His quote was fair, his girls who did the work were very friendly, neat and precise. The staining and varnishing Craig did himself was excellent. The drywall repairs in the bedrooms were perfect! You would never have known there were huge holes there ever! I would recommend this company to anyone, and will be calling them back in the near future to paint more areas of my house.

Saw Lowes on the Holmes on Homes show, and was hired and did an amazing job. Very courteous and professional. Would recommmend to anyone who needs to have painting done.

Mr.Lowe was very professional and his staff was professional and friendly as well. I would highly recommend Lowe Painting to anyone looking for above average results. I have bought and sold many homes, always in need of renovation, and the work performed this time around far exceeded anything I have had done in the past. Mrs.Susan O`Brien.

I was preparing my home for sale, it was pretty bland and needed freshening up. The experience was so easy right from the beginning - I sent an email through the website (not expecting to get a response for some time) I was wrong - Craig called back immediately, scheduled me in for an estimate that weekend (no one else would quote on a weekend) and showed up on time! He was professional and knowledgeable and I felt at ease immediately. I received a written, very competitive estimate and scheduled the work - it was completed on time - neat, cleat and perfect, I didn't find one area that needed even a touch up. Craig was available anytime to answer questions and the best part? Accurate estimate, no suprises! Thanks again for a job well done, after this experience, I wouldn't use anyone else and wouldn't hesitate to provide a reference.

We purchased a new house that we wanted painted from top to bottom. Craig's estimate was very competitive, and also due to his "celebrity" status because of the Holmes on Holmes show, we decided to go with him. Overall, Craig was very pleasant to deal with and he was very accomodating of our crazy renovation schedule. His team worked around our contractor and finished approx 90% of the job on time. His crew was very friendly and pleasant as well. Our biggest complaint is that his crew was extremely messy. They did not vacuum after themselves so the floors were covered with sanding and dust for weeks. Also, they have not properly covered the floors with drop cloths as I still find little droplets of paint splatter all over the floors. I would recommend them, but make sure they clean up after themselves & cover your floors.

I purchased my home approximately one year ago. I was getting really sick of the decor the old homeowners had left so I called in Lowe Painting for an estimate. Not only did I get a response right away but also they were very friendly and helped me choose things for my rooms right down to paint colour! Craig and Brent were the painters that did all the work on my house. I could not possibly be happier with the results. They were very neat, taped off everything and took a lot of care. I will definitely be calling them again to finish the rest of my house, if only all the trades people I have had in my home were as knowledgeable, friendly and professional!!!! Thank you again Lowe Painting!

The ONLY negative thing I have to say about this entire experience is seeing that such negative reviews from obvious homeowners or contractors that have never used Lowe Painting are kept on here!

Thanks to both Dan and Al for doing an incredible job on my house! My home went from plain boring to eye popping wow! The colours added such a punch to the walls that I can’t believe I didn’t do it sooner! They were professional and very detailed in their work. Now that the inside is done I’ll be calling Lowe Painting back to do the outside!