LawnSavers Plant Health Care Inc

Thank you Kathy for letting others know about your amazing experience partnering with us. Our happiest customers are those exactly like you who understand that we are "partnering together" and that each of us has to do their part to grow a green and healthy lawn that we all can be proud of. We love our jobs and enjoy seeing our customers lawns improve from our input, but it's even better when we hear such great feedback!
This was a tough summer weather-wise for lawns, so even more kudos to you!
Thank you!

Thank you for your positive review. We are thrilled to know you are seeing improvement especially after such a terribly hot and dry season that is wreaking uncontrollable havoc on many lawns.
Our mature team of lawn specialists spends a lot of time training and improving their skill-set so that we can provide the best advice and partnership with our clients! ans YES- please keep up the proactive and deep, consistent watering and mowing at the proper height of 3 inches to ensure results!

I'm very sorry you aren't happy with our service so far.
Please reach out to me so I can help to improve your experience at greatservice@lawnsavers.com.
We are very clear from the beginning that We are only 1/3 of the success equation.
Your proper mowing and watering are another one-third and the weather that neither of us can control plays the other one-third of optimal outcomes.
Our average lawn size is smaller than 3000 square feet and our professional equipment is calibrated to apply products at 1 minute per 1000 square feet, so the average time treating a lawn usually is about 5 minutes with stops and starts on your lawn. Any more or less time would have an undesired outcome.
The larger portion of the time we spend at your premises is observing and noting the condition of the lawn and entering into our tablets our advice of the work you need to do to partner with us so we can email you a detailed report about the current conditions and ailments and how we can work together to improve your lawn.

Hi Kan, I'm sorry you aren't happy with your lawn this year. I see that it is your first year with us so i dont know what it was like last year. Its been a horrible year in 2020 with record heat and lack of rain.
Despite all that, we are still here for you and will continue working on your lawn with your partnership to get results!
This past weekends rain will help, but there is still the possibility of some areas needing overseeding or other treatment to mitigate the prolonged heat damage.
Please continue to water deeply twice a week, and mow at 3" to ensure the best results. There is still half of your program left and grass grows best from August through to the end of November!

Thank you so much for the great feedback and your loyal commitment to our partnership over the years. We really appreciate that, and are pleased that you were patient to follow our plan grow and achieve the healthy lawn results you were looking for.

Thank you for your kind words. I forwarded them to Jordan and he was thrilled to get the recognition.
We emphasize education and a high degree of training which separates us from others and allows us to offer customer service and professionalism that goes over and above!
Our best customers who see the most success realize that it takes an equal partnership to achieve a green, thick and healthy lawn!

09/15/20:
Thank you for recognizing the improvement that always takes time and patience (and more reasonable weather!

I'm so sorry we haven't been able to make you happy so far.
I reviewed your account and see you signed up in early June with us. I recognize that you are anxious to see results and we also want that for you. Its been a record breaking hot and dry summer so far and our programs do take time to work- We communicate to all our clients in our partnership agreement that it takes more than one year to see the best results, and certainly more than one visit.
We also guarantee that if you are unsatisfied with an application we will assess it with you and re-apply if necessary AND if it wont harm your lawn.
I do ask that you dont apply conflicting applications as that can cause unnecessary stress on your lawn. You may not know but, Clover is well known to create its own nitrogen from the air and is a weed that creates a waxy cuticle protective covering during times of heat and drought stress, that allows it to thrive and repel even the best chemical herbicides.
Please trust that with your partnership and some cooler weather and adequate rainfall, your lawn will improve but it takes patience and time. No one wants to help you develop a healthier greener lawn for you than us!
As promised a few days ago, we have you scheduled for a visit on-site this week.

Thank you Karen for your thorough review, and loyalty over the last 5 years.
its not easy, but with the right customers as our partmers, we get to look like heroes, (but we know the truth)
Thank you for doing your important part.
Each summer is different and this one is proving to be a scorcher- Please make sure you're watering deeply for at least an hour in each area twice a week as a minimum roght now.
and do NOT mow unless the lawn is 4.5 inches long Avoid mowing between 10 am-5pm, its too hot!

I'm really sorry that we were unable to help you in your shortened time-frame despite our our promise to you.
Although we wish we had 'magical' products, we don't.
I reviewed your notes and sign up call and confirmed we were very specific: that real results would be seen in the 2nd year of service, and that it would require your commitment and partnership.
And we can't fix every problem any faster than Mother nature allows.
I also can confirm that you indeed called with a complaint after every visit and expressed a general distrust every time we came, however, I also confirmed that the main technician at your property is the recipient of lots of compliments on this site.
For the record, you did not purchase Grub Control and all of our customers are offered a special prepayment discount in the winter each year.
We canceled your account last November, but the customer service team still appreciates your compliment; although wondered why you waited 7 months to tell them?
I really wish we could have made you happy, but you know- magic isn't real...

Thank you Kim. We appreciate your feedback on your Mosquito Control treatment and the professionalism of our team.
We believe safety and communication is critical to a successful partnership with our clients, so I am glad you have found good value in it as well!
Thanks for being a loyal customer!