- Approximate cost of services:
- $15,000.00
Thanks for taking the time to write this review. It was a pleasure to work with you. Please give us a call if we can be of assistance to you in the future. :)
Thank you very much for the great review. It was a great Pleasure working with you. Please give us a call if we could be of assistance to you in the future.
Lampert Group of Companies does over 200 jobs a year and 98% of our customers are completely satisfied, very few go wrong and we try our best to try to satisfy our customers. The brand of faucet that you yourself researched and selected on your own is American Standard. American Standard has been selling their product in the Canadian market since 1907 and is far from cheap in quality. I think your main issue with this faucet was the location of the Divertor Spout. Normally in shower stall applications we would recommend using a Hand shower on slider bar therefore a spout is not needed. But if a Customer wants one we would recommend that it be installed a "hand" height so no bending and reaching is required. When the wall was open Ihor and Todd discussed with you the position for the spout, and other options were available before the wall was finished. All other issues were minor and I offered to send Ihor back to re-silicone the sink and mirror which in fact was existing and had an existing gap at the top, We recommended the mirror be replaced as the backing was coming off. The "Plastic" flanges are always used as they look good and don't rust as a metal one would. I offered to drywall over the hole that was cut or install a proper access panel. The Lampert family has been doing renovations for over 40 years. Our payment structure has always been the same, and it is negotiable at the customers request. We Do Not force people to sign contracts. There was also another delay in the finishing due to the fact that you wanted to paint room before the fixtures went in. Custom glass takes approx. 2 weeks to produce and install from time of measuring. You stated above in your letter that Ihor was Fantastic, glass looked great and overall job was good. I hardly think your job only rated a 2-star. With that said, I stand behind our work and I am willing to send Ihor back to do the touch ups you require.
The Lampert family has been doing renovations for over 40 years. Our payment structure and timeline for jobs have always been the same, and it negotiable at the customer’s request. It is our policy not to start a job until the required materials have arrived, once they had we attempted to schedule this job; but the customer was unavailable until the following week.
It is very difficult to fix issues if we are unaware of them. Once complaints and concerns were finally brought to the office’s attention, Mr. Lampert himself went onsite to assess the situation. We attempted to rectify the issues, by supplying a new vanity top, sending a different installer, and having the plumbing done by our oldest and most experienced plumber. All of this, plus removing the extra costs we incurred for removing old pipes to make this customer happy.
Lampert prides itself on quality work and craftsmanship. We attempted many times to remedy the problems at this particular site, and we were under the impression that this job was complete and that the customer was pleased.
Lampert Renovations is a One-Stop Shop bathroom renovations specialist with a showroom in Toronto. We design, supply, install and guarantee all of our work for a stress-free, seamless experience. Our bathroom renovations are beautiful, functional and they'll last. Our renovators are full time employees - we don't subcontract out our work so you can trust that the renovator working on your bathroom is experienced and qualified. Call to make an appointment in our showroom for a free consultation with one of our experts. We also offer free in-home consultations by appointment.'