Laird & Son Heating & Air Conditioning

The sales representative, ductwork cleaner and furnace installers were all personable, knowledgeable and efficient. They were pleasant and courteous with me and willing to answer any questions. They worked quietly and quickly and spoke to each other respectfully. They speak highly of the company they work for too, which, sadly, is rare these days. Also no mess left behind for me to clean up! All in all, a very pleasant experience from beginning to end.

Laird & Son did a great job from start-to-finish with this oil-to-gas boiler conversion. They removed the 20+ year old oil tank which freed up about 20 square feet of space. They also left the furnace room cleaner than it was before they started.
Well done!

Ryan from Laird & Sons recently cleaned the ducts at our home. Ryan was on time, courteous, and knowledgeable. Initially the job was moving quickly throughout the top floors, however required extra time to ensure the our 'interesting' duct structure would be cleaned appropriately. Ryan explained what needed to be done and why, (and showed how previous duct cleaners didn't do the extra work) - required extra hookups for the vacuum to multiple supply lines.

Anyways, Ryan could have done the job quickly and moved on - and I wouldn't have been the wiser. Instead, he did the job correctly and thoroughly.

I had my rental hot water tank let go one Sunday morning. I didn't think this would cause huge issues but........I had an old furnace (that I probably should have replaced 5 years ago). To replace the HW tank I had to put a chimney liner in but I didn't have enough room to put the furnace and HW tank exhaust up the chimney. We decided to replace the furnace, A/C and put in a non rental HW tank. I got 4 quote for the job. From the first meeting it was clear that Laird and Sons would be on the top of my list. Although they were not the cheapest their price was competive. The installation process went perfectly. The crew that they had was very friendly, neat and did a tremendous installation job. I won't hesitate to recommend them to my friends and family.

Ron came to our residence and gave us a quote, after comparing other contractors... we picked Laird And Son knowing that they were more expensive than others, mostly because they provided better quality furnaces, they agreed to do the design work and heat loss while with others I had to look for other contractors to do the parts they wouldn't and also based on the reviews on this site.
The work took longer than planned, the workers didn't put full hours during the day. They stopped mid project to go to a different project leaving us without AC during the heat wave, but to be fair they came and made a temporary hookup so we had AC to one room in the house until they came back 6 days later.
The quality of work was to our satisfaction, they were courteous and addressed all our requests and concerns.

Dave the salesman was helpful and informative. Instal crew was excellent. Final product was clean and neat. Customer service was prompt and kind. Got all the rebates. I highly recommend Laird and Son to anyone looking to replace Furnace or AC.

My wife is heavily pregnant and the A/C went down and she was suffering! We phoned Laird and they came out and fixed the A/C unit without delay, even though they were super busy. Bryan, the technician, was very helpful in explaining what was wrong and in saying what the final price was going to be. I would highly recommend Laird & Sons to anyone, very reliable and honest.

We needed to replace the original boiler (a 70 yr old cast iron brute). Dave's initial recommendations and estimates were very helpful. There were no pressure tactics and he certainly encouraged me to check in with previous customers (clearly, he has confidence in all the great work his team has done). Marco and his boiler removal team were very professional and polite - and they did an amazing cleanup job. I was worried about the light coloured carpet in the finished part of the basement. But they had dropcloth down over everything from the start and they got the old boiler out, without a problem. The installation team was very efficient. Again clean (more dropcloth), polite, friendly (even joking with the family as they came home from school)...but mostly just doing great work at a very competitive price. The result is working fine and looks goods.

After tendering the replacement of an old furnace and A/C system (from a 1980s renovation) to three different HVAC companies we decided on Laird & Son. They had been recommended by our Home Inspector (Rob from HomeCore Inc.) and we were warned that while they provided good service it would be expensive. Of the three tenders, we decided on Laird & Son because of their knowledge base. They were not the cheapest but made us feel the most comfortable with such a large project. In the end everything was seamless, they came and replaced the furnace and A/C with a new high efficiency system. We have a very small basement (it is a 100 year old house) and they were able to install everything with very little change to the existing use of space, leaving us more room than we expected. Although there were a couple of scheduling problems I would recommend Laird & Son to anyone seeking to replace any HVAC system.

The salesman sold me a furnace and A/C to replace my old units. Price included 3 new registers, condensate pump and retain existing thermostat (better than the one they were offering). Asked for a quote on a tankless water heater and got one from a guy on site after he called his office. Then the office sales guy told me the price I was given was no good and had to go up. He made it very clear he was doing me a favour by even quoting on it. Went with [competitors name removed - ed] instead for the tankless water heater (and very happy with [competitor's name removed -ed]). Installation of furnace had problems that were unresolved for several months after repeated phone calls. I finally just didn't pay the bill and finally got someone out to the house. They also quoted me "a couple hundred dollars" for some additional duct work on site. I said yes and then got a bill for $1000 extra. I refused to pay it (paid them the $200 they quoted me). Installer took off my existing thermostat even though the order said not to - I told him to put it back and it hasn't worked right since (it was one year old). They put in 2 registers instead of the 3 quoted and didn't hook up the condensate pump. Had to call repeatedly to get that done as well.

Dealing with Laird and Son was painful. Never again.