Knox Insulation & Roofing

I used Knox Insulation in my Victorian farm house in the 1990s. He did the job we agreed on promptly and efficiently. I needed him for an emergency roof leak in my new house in 2006 when a monsoon rain caused a leak. He came the next day to diagnose and solve the problem. This year, in the new house, I had the attic insulation topped up and an icicle trouble diagnosed and fixed. He has always been reliable, professional and knowledgeable. I would highly recommend him. Yes, dust covers would have been nice but if I had thought of them I could have provided some myself. Insulation, realistically, is messy stuff.

I found Knox Insulation in the phone book. I chose to call them based on the fact they had been in business for over 30 years. Kent called me back immediately and came over to quote on the job that afternoon. He took the time to explain the job thoroughly and completely gained my trust during our brief conversation. I normally shop around for big purchases but I knew that Kent's quote was in the ball park and I felt he would do a very thorough job, he even offered to fix my attic hatch which I though I would have to do myself. He came the following week to do the work, and did a very good job and left a clean job site. I would reccommend this company to anyone and would definitely call again. Two other things impressed me, aside from the work. He called ahead to say he would be late and he asked permission before leaving a sign on my lawn...two courtesies I have yet to encounter in a contractor. Thank You Kent.

Very prompt at returning my calls and answering my questions before I booked them for the job. The owner sent his son to do the work. He showed up 2 hours early and we weren't ready for him. He didn't bring any cloths. We had to cover our computer and furniture with our own sheets. They didn't bring baffles or insulation to top the access hatch with. I had to cut out pieces from a box I had in the garage to fit around the access opening. When he blew in the insulation, he left a HUGE MESS ALL OVER the house, not just in the room with the attic access hatch. When I asked him to clean it up the mess before he left, he said "we don't have the supplies for that". I was extremely disappointed, especially considering that I had a 2 month old baby in the house. I called the office after they left to voice my concerns, but no one answered the phone and no one ever called me back. I paid a little more to have them come than I would have for another company and I was very disappointed with the service. I do not recommend using this company.