- Approximate cost of services:
- $175.00
- Company Response
Thanks for your feedback Nora! From all of us at JuNK iT! we appreciate you sharing your experience with others in this forum and for letting us know how we are doing. All the best!
Thanks for your feedback Nora! From all of us at JuNK iT! we appreciate you sharing your experience with others in this forum and for letting us know how we are doing. All the best!
Thanks Jessica for the great feedback!!
Thanks for the great feedback Dave!!! Easy to order, hassle free service at a reasonable rate is what we strive to deliver. We are glad we were able to help you out. Thanks again and we would love to hear from you or your friends in the future.
Renovation debris and junk removal
Tyler rocks too! We are glad that we have been your preferred choice for junk removal over the years and we thank you so much for sharing your feedback! I hope you are happy with your renovated home!
Hi Michelle. If we have the availability we can often accomodate same day or next day service. Thanks for taking time out of your day to share your experience with our company!
This entry did not meet HomeStars review criteria.
Thank you for using our services, as you point out, on a number of occasions in the past. We have been a member of Homestars for many years and appreciate receiving feedback from our customers and at the same time affording us the opportunity to discuss those comments. After a thorough investigation conducted by the President of JuNK iT! the following are our comments surrounding this particular job. When the request for service was made, the telephone call was handled by one of our most experienced customer service representatives (CSR). During that call our rates for the service requested were explained. By the way all of our rates are available on our website at www.junkit.ca. In this instance the notes on the order indicate the CSR actually quoted a higher rate than what was charged. Our normal practice when providing an estimate over the phone is to explain that the price cannot be considered final until we verify the material. Part of our process is for the crew to provide a no obligation estimate when they arrive and only proceed with service upon a signed acknowledgement from the customer. This was followed in this instance with the crew on site providing a price based on our set rates. The customer signed acceptance of this price prior to proceeding with the clean up. Should there be a need to reschedule a pickup the customer is contacted and if it is not acceptable to them, the customer has the opportunity to cancel without obligation. In this case the customer agreed to moving the pickup date. Our hiring practices entail conducting third party background checks, driver abstract checks and successful candidates are provided customer service training. It is our goal to leave every client 100% satisfied while providing hassle free junk removal services with competitive rates. We achieve this by making sure we communicate with our customers in a courteous, honest and professional manner. As a family owned and operated business we truly care about our clients and that confidence has allowed us to provide excellent service to our customers over the past 10 years. In your case, we regret we did not live up to your expectations. Thank you again for using our services and should you wish to contact us directly, we would be pleased to discuss your experience with you.
Hi Michael, Thanks for the feedback and for sharing the experience you had with JuNK iT! We look forward to helping you out again should you ever require our services.
Thanks Rosalind for choosing JuNK iT! We really try to make the whole experience hassle free.
Hi Sandra,
Thanks for taking the time out to review the service we provided you. We have heard from a number of our clients that our online booking engine is very fast and simple to use.
Thanks for choosing JuNK iT!!!!