Junk It!

Junk Removal
Burlington ON L7L 6A5
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94%

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Reviews for Junk It!

Average customer rating:
9.8 10 (361 reviews)

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nora-york
nora-york
2 reviews York, ON
10/10

Bin rental and junk removal

Great booking website - easy process and fast confirmation
Amazing customer service and phone demeanour.
Punctual and careful delivery and pick up.

I am extremely impressed with the JunkIt team professionalism.

Approximate cost of services:
$175.00
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Company Response

Thanks for your feedback Nora! From all of us at JuNK iT! we appreciate you sharing your experience with others in this forum and for letting us know how we are doing. All the best!

Jessica in Toronto
Jessica in Toronto
3 reviews ETOBICOKE, ON
10/10

Old Furniture Removal

I had some old furniture that I wanted to discard prior to a move. I called customer service with a few questions before booking and found them helpful and friendly. I ended up booking online for the $25 dollar discount. They called ahead to confirm when the truck was on its way, arrived on time, and worked quickly to take away all of the items. I would definitely hire this company again.

Approximate cost of services:
$200.00
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Company Response

Thanks Jessica for the great feedback!!

Dave in the Beach's
Dave in the Beach's
2 reviews Toronto, ON
10/10

Junk removal bin service

I was extremely impressed with the services of Junk iT. Easy to book via their on-line reservation system. The bin arrived on the day I requested and removed on the day we had arranged. The drivers were both very friendly and helpful. When delivered the driver placed protective boards on my driveway to prevent damage from the bin. They were equally considerate when they took the bin away. I received the final bill via e-mail charged to my credit card. Simple, accurate, timely, efficient, helpful all at a good price. I would definitely use them again and would highly recommend Junk iT !!

Approximate cost of services:
$350.00
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Company Response

Thanks for the great feedback Dave!!! Easy to order, hassle free service at a reasonable rate is what we strive to deliver. We are glad we were able to help you out. Thanks again and we would love to hear from you or your friends in the future.

Tyler in Markham
Tyler in Markham
1 review Stouffville, ON
10/10

Renovation debris and junk removal

I have used these guys a number of times over the past three years at both my home and my parents house. We have done extensive renovations at our house and Junk It rocks when it comes to getting rid of stuff. I always book online as you save $25 and every little bit helps these days. They have shown up within the two hour window each time I have had their Junk it staff come over except once and they called me to let me know what was happening. The staff that arrive are always friendly and fast. I have recommended their services to many of my friends and will continue to do so. Excellent service and bottom line they make the garbage disappear. Thanks Junk it!

Approximate cost of services:
$400.00
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Company Response

Tyler rocks too! We are glad that we have been your preferred choice for junk removal over the years and we thank you so much for sharing your feedback! I hope you are happy with your renovated home!

Michelle in Mississauga
Michelle in Mississauga
1 review Mississauga, ON
10/10

Removal of Junk

I don't know that I can say enough great things about this company. From the moment I called Junk IT I somehow knew this would be a positive experience. The customer service representative Alex was fantastic to deal with. Very knowledable and professional over the phone. I wanted to bump up the day of my junk pick up to the following day and they were able to accomodate this for me and it was a very last minute request. I was told that the crew would contact me prior to arrival and they did. When the crew arrived the price was clearly explained to me and they did not proceed with the work until I accepted the written estimate which I found to be extrememly professional. The crew who arrived to pick up my Junk were professional, polite and worked very hard to get the job done quickly and efficiently. They even swept my garage after cleaning up all my junk!!! Which I thought was a very nice touch and saved me some more work. It is very hard to find great businesses with great customer service these days. I have nothing but great things to say about this company and the service they provide. I would definitely recommend this company to all my family and friends. Thank you again Junk IT!

Sincerest Regards,

Michelle From Mississauga

Approximate cost of services:
$450.00
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Company Response

Hi Michelle. If we have the availability we can often accomodate same day or next day service. Thanks for taking time out of your day to share your experience with our company!

JeffM
JeffM
5 reviews Dundas, ON
0/10

Debris removal

Absolutely terrible experience with Junk iT. They had to reschedule twice over two days and when they did show up, three hours late, they were rude, nasty, and ripped me off. I was quoted a much lower price over the phone and ended up paying twice that amount when the work was complete. They didn't sweep up after themselves and whined, loudly, throughout the entire job.
This was a really straightforward job of removing scrap concrete and other construction debris that in no way exceeded even 1/4 load for their truck. It took them less than half an hour to complete the work. I paid for an hour. As they complained about my job they also found time to complain about the last guy and the person before that. Just in case you think they were unhappy to just be doing my job - they hated your job, too. And how do I know they were complaining the entire time? I was HELPING THEM LOAD THEIR TRUCK. Was there a "thank you?' No, of course not. This is Junk iT, after all.
I have used this company in the past and never had an issue but I will never, ever use them again. A miserable crew and no attention to detail makes for a company entirely concerned with taking your money and giving nothing back. Avoid Junk iT at all costs, (nothing could cost more than Junk iT, anyway).

Approximate cost of services:
$430.00
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Company Response

Thank you for using our services, as you point out, on a number of occasions in the past. We have been a member of Homestars for many years and appreciate receiving feedback from our customers and at the same time affording us the opportunity to discuss those comments. After a thorough investigation conducted by the President of JuNK iT! the following are our comments surrounding this particular job. When the request for service was made, the telephone call was handled by one of our most experienced customer service representatives (CSR). During that call our rates for the service requested were explained. By the way all of our rates are available on our website at www.junkit.ca. In this instance the notes on the order indicate the CSR actually quoted a higher rate than what was charged. Our normal practice when providing an estimate over the phone is to explain that the price cannot be considered final until we verify the material. Part of our process is for the crew to provide a no obligation estimate when they arrive and only proceed with service upon a signed acknowledgement from the customer. This was followed in this instance with the crew on site providing a price based on our set rates. The customer signed acceptance of this price prior to proceeding with the clean up. Should there be a need to reschedule a pickup the customer is contacted and if it is not acceptable to them, the customer has the opportunity to cancel without obligation. In this case the customer agreed to moving the pickup date. Our hiring practices entail conducting third party background checks, driver abstract checks and successful candidates are provided customer service training. It is our goal to leave every client 100% satisfied while providing hassle free junk removal services with competitive rates. We achieve this by making sure we communicate with our customers in a courteous, honest and professional manner. As a family owned and operated business we truly care about our clients and that confidence has allowed us to provide excellent service to our customers over the past 10 years. In your case, we regret we did not live up to your expectations. Thank you again for using our services and should you wish to contact us directly, we would be pleased to discuss your experience with you.

michael watts in Pickering
michael watts in Pickering
1 review Pickering, ON
10/10

Junk It

Great service; they were on time both for deliverey and pick up; costs were exactly as I expected, very comparable to others. Given the amount I had to junk, it would probably have cost me as much to take it down to the local dump. Very pleased!

Approximate cost of services:
$330.00
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Company Response

Hi Michael, Thanks for the feedback and for sharing the experience you had with JuNK iT! We look forward to helping you out again should you ever require our services.

Rosalind Vanderhoof in Toronto
Rosalind Vanderhoof in Toronto
3 reviews TORONTO, ON
10/10

Junk Removal

I had rolled up carpet in garbage bags, drywall, tubs of stucco and construction debris - an1/8 load. You book online and get a $ 25.00 discount. It's really easy. The men were on time and callled a half hour ahead of time. I didn't have to do anything.

Approximate cost of services:
$130.00
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Company Response

Thanks Rosalind for choosing JuNK iT! We really try to make the whole experience hassle free.

Sandra in Toronto
Sandra in Toronto
2 reviews TORONTO, ON
10/10

Construction debris removal

We removed many layers of tile and a plywood sub-floor from our kitchen. At approximately 2:00 p.m. on Wednesday afternoon, I got online (junkit.ca) and ordered a removal for the following morning between 10 and noon. The next day, shortly before 10:00 a.m., we received a call from Chris with Junk-it, who indicated he was on his way. Shortly after 10:00 a.m., Chris and a co-worker arrived, gave us an estimate (the amount we expected after viewing their pricing on their website), and they hauled our debris away. A very simple and swift transaction.

Approximate cost of services:
$110.00
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Company Response

Hi Sandra,
Thanks for taking the time out to review the service we provided you. We have heard from a number of our clients that our online booking engine is very fast and simple to use.
Thanks for choosing JuNK iT!!!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Junk It!

Homestars Best Bin Rental Winner for 10 Consecutive Years! Junk It Dumpster Rentals proudly holds the prestigious title of Best of Homestars in Bin Rentals from 1999 to 2009. With over two decades of experience, we specialize in delivering professional, licensed, and insured bin rental services. Renting bins has never ...
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