Seeing as their online customer service system does not work, nor does there help area, I have had to post this review in hopes that they see what has happened and to warn others that this company is bad news. Do not read any of the other reviews, as I did and thought, hey, I'll give it a try. Don't waste your time.
When JunkIt first arrived, they quoted me on 2/3 of a load and 2 hours of time to remove my junk. I signed the quote and expected that I would pay the amount shown. Instead, they took half of my stuff away and told me that I would have to pay to have the rest removed, probably the next day. If I had known that, I would not have signed the quote. After speaking with the manager on the phone, who told me that the quote didn't mean they would remove all of my junk, he had me pay another 120$ to get the rest taken away, the next day. I needed this stuff gone, so I paid the bill, but I will never use this service again. Clearly a signed and documented quote does not mean anything to this company and they will tell you untruths to get you to pay more then what was agreed upon. The kicker is that the guys moved things from one space to another in my unit, and there is still a huge piece of wood that is sitting here that I can't do anything with. I would call them back, but the last three times I have called I got hung up on.
So not only did they provide a bad quote to begin with, their manager fought with me on the phone and insisted that I had to pay another 120$, and then the guys that came didn't do their job completely. The survey on the order form that I originally signed was also filled out, not by me, but by their driver. There is certainly some issues that this company still needs to deal with, and I will never use their service again.
I really hope that this will help people make an informed decision and avoid this company. The rest of the reviews may be good, but they may also be false. You might regret it if you do end up using them.