Jia Jia Moving

Updated : 22 November 2016. Still awaiting management response 4 days after moving and lodging a complaint and management commenting below on responding "tomorrow" which has come and gone. The integrity & credibility of a company shows when it comes time for issue resolution. After calling multiple times I reached the 905 number - I was asked to send a written complaint. I told the person on the phone a written complaint was already sent out, and I am awaiting a response. At that point she advised me it will be THREE business days for a response.

18 November 2016
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4th time I used them to move. Have had very positive experiences before and have recommended them to many of my friends who have used them.
This time will be the last.Will not recommend to ANYONE.Extremely poor service took 4hrs to pack a truck with 2 movers - we live in a 650sqft CONDO had our boxes packed and lined up for easy Dolly access. Extremely slow workers, had no idea how to move things out of the condo into the elevator. Tried many different ways on how to move furniture in and out of doorways. Elevator was always half empty on rides. After 1.5hrs of slow inefficient moving the two men weny missing for 45 mins - the concierge at the condo called to ask us if the move was completed as the movers were missing from the loading dock area and were hanging about. As I peeped from the 17th floor if the apartment one of them was sitting by the condo garden playing on his iphone. I sent my husband down to check what was going on - and they got startled and started back slowly.
I called customer service to ask them if workers take such long breaks during a move and also I was very concerned at the pace they were working. They were going to refer the matter to the management but told me due to the nature of the work workers take breaks. I understand as a human being and I have worked with these guys before and NEVER had an experience like this.My husband, his brother and I started moving stuff ourselves as these two guys were so slow. When my husband and brother in law were not in the vicinity one of the workers got into a verbal argument with me for informing the company about their "5 min break". Our 3 hr elevator booking was far exceeded - the condo management and guards confirmed they have NEVER seen such slow inefficient movers and have never seen other movers hanging about idling during a move.
When my husband asked to ride with them to the destination in the truck they refused and took EXACTLY 1.5 hrs to get there - we drove there in 35 mins. The movers were very angry with us for calling head office and were EVEN more slow. An organized move from a 650sqft condo has costed us $700+ and 8.5hrs in Toronto. Distance between the locations = 12km. At least the condo concierge and management took down the mover name to warn future residents about the company when booking elevators. Be warned - always ask how long they anticipate the move will take and always keep checking on what the movers are upto. Really bad experience that we do not want at this point. Very disappointed. Will never used the service again.
Edit :
There was also damage caused to our new property - a light fixture was broken on the ceiling, an no apology from the mover who broke it. My husband finally sent them away as soon as possible to avoid further damage or discomfort to all concerned. Awaiting management resolution.

Amazing! The movers are very careful with your belongings and take almost all the stress out of moving. I used them twice and both times they were absolutely wonderful. The movers are nice, polite and professional.

This is the second time I've used Jia Jia Moving and for the second time, I'm impressed. Always helpful and friendly office staff. Efficient and courteous moving staff. I will definitely be using them again in the Fall.

They were very fast and very polite - great work! The entire job was complete in under 4 hours. We were so impressed with the Jia Jia team from start to finish.

Moved from Oshawa to Toronto for a 2 BR apartment. Movers were on time and patient. Charged as priced and quoted.

I found the whole moving process with Jia Jia to be very smooth and efficient. First of all, the quote that they gave me was reasonable. Secondly, all of my dealings with the office staff were professional and courteous. The actual move went really smoothly as well. Three movers were needed and showed up on time. They moved everything efficiently and without any incident (Scratches to furniture etc.). Overall, I was pleased with the whole experience.

Professional. I am satisfied with their work. On time. Reasonable price. Will recommend and us their service again.

We have moved with Jia Jia three times in the last seven years. The movers are punctual, professional and very hard working. Jia Jia offered the best price for a move on July 1st and again did not disappoint. The move was completed on schedule, nothing was misplaced, lost or damaged. We would highly recommend this company to anyone looking for a stress-free move.

The guys were fast, professional and worked with a good sense of urgency. I will definitely use them again and recommend to friends.

Their work was great. The hottest day of the year and these movers didn't miss a beat. Worked non-stop with the exception of a couple of well deserved breaks. The only negative I have is that a couple of the workers were smokers and they left many cigarette buts on the driveway and walkway which we did not appreciate. We moved to a location approx. 1 hour away and used 2 trucks with 4 men.