Ikea - Burlington

I went in did a design with the Kitchen experts. Had it delivered. oops they forgot to send my Microwave.2 days on the telephone with customer resolutions. Oops they sent me a wrong colour cabinet2 days with customer resolution. wrong cabinet doors. Oh they need to be ordered sir. and now My Kitchen counter is to short. two days later through customer resolution. Oh sorry sir you will have to come back in and order a new one. Don't go to IKEA..

The customer service staff was really helpful with assisting me in planning my daughter's bedroom set. It was simple to put together and she really enjoys her new furniture. I especially like how affordable everything is in the store.

not simple to put together ...and extremely heavy...easily chipped..not sure if i would go this way again. accessories tended to be very costly ...much better to get a package deal from another furniture store

The IKEA kitchen planner is a great tool. It's easy to download and I love the 3D viewer. I was able to use the dimensions to purchase my new kitchen as well as flooring and window treatments.

I can't believe how fast, efficient and friendly the customer service department was in Burlington, Ontario..when I got there 17 people were in front of me...I was served and out of the store in 14 minutesm and there were only 3 people working in the department.

purchased a set of coffee tables. The quality was so poor that as we tried to assemble the tables, the legs continued to wobble and the table top was unsteady. Ended up returning the product

Given the small size of my closet, I needed to change the configuration in order to add more hanging closet space. With their easy-to-use organizer, I was able to put up a multi-level set of racks that are quite elegant. The only downside was that it was not adjustable width-wise, and I had to use a band-saw to cut it to length.

We purchased expensive leather sofa & chaise with accessories, waited and waited. Upon arrival it was not what we wanted, back to IKEA & thought problem was solved, not. They, Sofa employ. & resolutions re-ordered same WRONG item, again. We went back to return and met a REAL customer service person, Katherine (tall,thin with drk. wavey hair), super efficient and very nice. We were so angry, just wanted to return. This lady made up for everything and actualy changed our minds regarding our bad IKEA experience. You have a problem when dealing with Burlington, IKEA, don't waste your time, ask for Katherine and avoid all the stupidity and running around. Our only other question beyond everything else is, why is this person not manageing the dept.???

IKEA furniture is great looking (most of the time) and easy to assemble and sometime disassemble. Its sturdy too - lasted years with kids. Also when we needed a part that went missing IKEA had lots of extra ready and waiting - they didn't even charge us for them!!

I am a mom of six children, who has a very small and tight budget. Over the years, I have learned that if I have any furniture needs for my children, whether in their teen years or toddlers, Ikea is where to go. They have proven over many years to me that their furniture lasts, they retain their good looks and style so much so that it can be handed down and still look good and relevant. It also takes a lot of wear and use without compromising it's strength and quality. Ikea provides beautiful quality kids furniture at terrific prices.