The store is always quite busy, but the staff is generally very helpful. We had to get some kitchen backsplash tiles cut there and the person that did it was quite good and fair. There was one piece where he had to make quite a difficult cut and he warned us in advance that the tile may break...and when it did, we told him to try again and he did....but he only charged us for the one that was cut successfully. I would definitely go back there again if I needed something similar done.