Faulkner's Appliance Specialists

Appliance Repair
Toronto ON M8V 1J2
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HomeStars
Appliance Repair
Faulkner's Appliance Specialists
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92%

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Reviews by rating (past 12 months)

Reviews for Faulkner's Appliance Specialists

Average customer rating:
9.5 10 (147 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

New dishwasher

We were in need of a dishwasher in a "rush" and Bob assisted us in getting the best dishwasher, and price, and installation.
He was most helpful, friendly, and ever so knowledgeable on what would work for us. There was no pressure just great information and service.
Delroy, the person that installed the dishwasher, was a delight. He was most careful and very efficient, plus he could sing very well.
We would highly recommend anyone to visit and purchase their appliances from Faulkner's Appliance Centre.

Approximate cost of services:
$800.00
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Company Response

We are glad to hear that you had an awesome experience with us at Faulkner's! We will be sure to keep up the good customer service and Delroy's amazing singing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great product, great service

I recently purchased a new range from Faulkner's. The service was outstanding. This was a major purchase and I had lots of questions which they were happy to answer. They also arranged for the gas installer to accompany the delivery so there was no waiting. The delivery men removed my old appliance at no extra charge.

The gas installer was highly professional, did a great job and was full of helpful information. Highly recommend.

Approximate cost of services:
$4,000.00
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Company Response

Awesome! We are glad that we could meet your needs, we will continue meeting the expectations of all of our customers.

Thank you

JCL
JCL
2 reviews Toronto, ON
10/10

Family owned company wins my loyalty

Visited Faulkner's during March Break because it is a bit of a trek to get there to look at their showroom. This is indeed a specialty store where you only get appliances. I was not ready to purchase yet and was given a quote and business card. It would take another two months for things to align and for me to make a purchase of the gas stove range. Not only did Michael ensure that delivery would happen in a matter of a couple of days, he also recommended a gas installer who would ensure that the old stove was safely disconnected from the gas line and who returned after delivery of the range to reconnect.

I would not have known about Faulkner's had it not been for a neighbour who sang the store's praises. She has been recommending this store to a number of people who live in the East End.

Worth the drive to Etobicoke and definitely worth the investment of time and effort if you want excellent customer service. The cost of the stove still came to be less expensive than big box stores after taxes, delivery, and installation.

Approximate cost of services:
$1,595.00
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Company Response

We are glad to meet all of your expectations! We will continue to try our best for our customers and friends. The kind words means a lot.

Thanks!

MAC in Etobicoke
MAC in Etobicoke
11 reviews Toronto, ON
10/10

New Washer / Dryer - the drama of online shopping

When we realized our laundry machine was at end of life, we began searching online for a replacement. Our concern was our small stairwell leading to the basement. We spent time searching stores, taking measurements, and we still were not sure what would work for us. So we stopped in at Faulkner's, and met with Gord. We told him our concerns and he offered to send Bob on site to take measurements. Bob showed up and measured all of our doorway openings and stairwells and then was able to recommend the washer and dryer that would work for us.

This is the sort of service that is rare. Their pricing was absolutely competitive with what we could find online, but more importantly, they respected our money and ensured that what we purchased from them would be right for us. I cannot recommend them enough

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind words! We appreciate hearing these things as we will do our best to continue helping the community with our expertise and service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement Cook top - Excellent experience!

Needed a new cook top ASAP - decided to go electric rather than induction. Excellent customer service and recommendations. Very fair pricing. Our model was in stock so within a day, we had an installer on site. Les was incredible - prompt, courteous and knowledgeable - the opening in our granite counter top was not the right size - within 8 hours, he had lined up a granite repair team to enlarge our opening. The next morning the team arrived, did the required work and Les then installed our new Bosch cook top. From our first phone call to Faulkner's to the installation, all was handled professionally. It pays to shop locally and with a history of good service. Thank you all!

Approximate cost of services:
$1,700.00
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Company Response

We are glad to hear you had a good experience at Faulkner's!

Thank you for the support

Private User
Private User
Private User reviews Toronto, ON
10/10

Selection and installation of new wall oven

The door hinge springs of my old built-in wall oven was broken and could not be fixed because parts were no longer available. I started looking for a new one in the regular big appliance stores without success. My main concern is to be able to put the new one into the existing cut out space. I came across Faulkner's Appliance Centre in Home Stars and was impressed by the excellent reviews. I met Gord and let him know what I was looking for. He listened and took the measurements of my old wall oven as well as the cabinet space. He said he had to do some research and he would get back to me. The next day he called me and told me he had found a model (of the same brand) very close to mine except for the height. He said it should be OK and he would tell the installer what to do to make it fit. I trusted his knowledge and the oven was installed last Tuesday. Except for the depth (the new one is slightly more deep and the installer has the cut off the 1" back cabinet wall to fit), it fits perfect and looks very nice, matching the other old appliances.
Thank you Gord for taking the time to look for the right wall oven for me and thank you for your patience in answering my queries and arranging for delivery, installation and removal of of old oven. I am very impressed by your excellent customer service - knowledge of products, patience, friendliness, dependability and above all, you are more interested in solving my problems than selling me just the merchandise. Thanks again for everything.

Approximate cost of services:
$1,964.35
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the kind words I am very pleased that I was able to help you out!

Regards,
Gord

Jim in  Etobicoke
Jim in Etobicoke
4 reviews Toronto, ON
6/10

Appliance Purchase

We purchased an appliance from the store based on the reputation of the original owner. Now that the store is run by his son we are sorry we dealt with the store. Selection is limited and prices are higher than big box retailers. Also the installers are contracted so the store will not support you if damages occur during the installation. Be aware of this fact.

Approximate cost of services:
$1,400.00
0 of 1 people found this review helpful.
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Company Response

Hi Jim, we would really appreciate having a conversation about your experience please call us (416) 259-1195 Thanks

Margo in Etobicoke
Margo in Etobicoke
7 reviews Toronto, ON
10/10

Kitchen appliances

I purchased all new stainless steel appliances. Service is great and staff are very knowledgeable. Delivery and set up is included. I love the fact that it is a family business and has been in my neighborhood for many years. Highly recommend!

Approximate cost of services:
$5,000.00
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Company Response

Thanks Margo, it's great to have you as our customer.

Rick in Toronto
Rick in Toronto
3 reviews Toronto, ON
10/10

Excellent one stop applicance resource

I am a Toronto architect with 25 years experience working with various local suppliers of high-end/ designer appliances. I Recently had Faulkner's supply kitchen and laundry appliances for a new residence and was very impressed with their wide selection of preferred brands, competitive pricing, and excellent service. I would highly recommend them to friends and clients, and look forward to working with them on future projects.

Approximate cost of services:
$12,000.00
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Company Response

Thanks for your recommendation Rick. Very happy you are pleased.

Peter Crippin from Toronto
Peter Crippin from Toronto
2 reviews Toronto, ON
10/10

Buying New Appliances

We did a kitchen renovation and decided to buy four new appliances. We went to Faulkner's because they were small and we knew that we would get personal attention if there were any problems. We had a problem with one of the appliances (one of the handles on the refrigerator's freezer wouldn't tighten) which we didn't realize until after the delivery people left. Because the tightening required a special torque wrench which we didn't have they sent a person out shortly after our contacting them. He adjusted the handle in about fifteen minutes and was extremely courteous. A small thing but to us it was important. They gave us a very competitive price on the appliances and their assistance was good.

Approximate cost of services:
$6,500.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

We're very happy we were able to resolve this issue for you Peter. Thanks for writing the review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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