Excel Shades

We hired Excel for a commercial project. They were professional and did an excellent job. Competitive pricing and fantastic service. Carmella was very knowledgable and a pleasure to deal with. Wouldn't hesitate to use their services again.

All I can say is Don't Do It. I know what you're thinking - they have a pretty high rating, Gabriel seems so nice...but trust me DON'T DO IT. They're great when they are selling you something but afterwards when you need service, forget about it. Our motorized blinds were installed about 3 years ago and one stopped working in November of 2012. It's still not fixed. They ignored my phone calls (weeks and weeks), they didn't show up for 5 appointments (when I took days off work), were up to 3 hours late when they did show up (the other 2 times). I had to order a replacement motor from another blinds person and all they had to do was put it back in. At the last minute, after 9 months of this nonsense and an appointment scheduled for the next day, I was told that they would charge me $120 for them to pop in the motor back in. Obviously I was angry. Adriano who is the only redeeming character in this story finally didn't charge me. As a tip, best way to get a hold of them? My husband got Adriano's cell phone number and we communicated through that. Good luck otherwise. They put the motor in and it still doesn't work. Have they followed up (it didn't work when Michael put it in)? No. Do I know why it doesn't work? No. Will they help me? No. So, yes Gabriel will be great when he is selling you something, but inevitably you will need service after you've been sold and then you will realize that Excel Shades is the worst company to help you when you need it the most. I waited till now to write this review because I thought they could help me. So you must be wondering what am I doing now with my 9 months of pain, wasted time and financial loss with a blind that still doesn't work? I'm going to pay someone else (even though this is under warranty) because I cannot take another year of this garbage after spending 5 figures on my blinds. Don't make the same mistake I did. Don't do it.

Adriano arrived to measure for our bedroom shutter. Very nice man with lots of knowledge and we had such a great experience with this company. They made the ordering process very easy and I was able to get my shutter in the time we expected. Great quality products and the installer Michael was great. Install was quick and easy.

When my wife and I walked into Excel Shades, we were stunned. They had everything and more of what we were looking for. Adriano was fantastic. We ordered the shutters that we needed and they came out to measure our windows immediately. Great customer service. The installation was quick and done very professionally. I recommend Gabriel, Adriano and Michael anytime. We'll be buying our curtains from Excel as well. What a selection!

DO NOT CHOOSE EXCEL!! WHEN YOU FIRST ENTER THE STORE, IT LOOKS IMPRESSIVE, BUT I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE. ONCE I PAID EXCEL FOR THE PRODUCT (I SPENT A LOT OF $$$$), I NO LONGER EXISTED TO THEM. I HAD TO GO TO ANOTHER REPUTABLE COMPANY TO FIX THE PROBLEMS I ENDURED WITH EXCEL. I AM NOT AT ALL IMPRESSED WITH THEM. GREAT CUSTOMER SERVICE IS VERY IMPORTANT TO THE CONSUMER; A QUALITY THAT EXCEL DOES NOT HAVE.

Adriano was professional, knowledgeable, and provided excellent guidance on our various options for shades. He was always there to answer product and delivery questions. We were very pleased with the timeliness of the delivery. Setup was carefully completed by Michael. Both Adriano and Michael worked out a unique solution to a large window in our living room, which was a real value add. This was a very pleasant experience, excellent products, and service. Highly recommended.

I would like to thank Gabriel and his staff for their professionalism and courteous service. They could not have been more accommodating to meet our requirements.
The quality of their product supercedes many others. I wish them many more years of success.
Eva

This was the second time we have used Excel Shades. We were so pleased with their work many years ago that when we needed blinds again we called Excel Shades.

Natasha, in the office,was pleasant, helpful and an appointment was booked immediately.

Gabriel, who is the person who gives the quotes and oversees the work, is extremely knowledgeable and offered helpful suggestions. He gave us a couple of quotes on different products and we decided to go with the Sheereave 4400 blinds.

The work was done in a timely manner and the blinds look just great!

We would highly recommend Excel Shades without hesitation.
Barbara

Competitive quote, excellent service, and very reliable. Very very pleased with the work Gabriel and his staff provided and would highly recommend to anyone looking for any Hunter Douglas product.

Hi Natasha,

I wanted to send you a quick note to say thank you. The blinds look great!

The company that installed our blinds six years ago is no longer in business, so I really didn't know where to turn. I found your company on the internet, and didn't know what to expect.

I am very pleased with the service we received from Excel from start to finish, due in large part to the excellent customer service and product knowledge that you provided, Natasha. I also wanted to ackowledge how courteous and professional your installers were.

Everyone talks about customer service, but very few deliver. You did.

Thanks again,

Damian

P.S. I hope we don't have to do business with you again, but our dog may disagree :)