Elte

We had Quiad as our sales rep, and he was very accommodating to our schedule to get us in for the options, and came to the house to look at the choices here. He got us a bigger sample piece, as well as a piece from the same lot to make sure the colours worked. After that, it was quick for us to get the installation done.

Very happy with the quality selection of products at Elte and the guidance from their designers. My furniture has yet to arrive but I wanted to comment on the service we received as it was welcoming.

I was very worried about buying my new furniture from Elte after reading all the terrible reviews about their delivery screw-ups, missed deadlines and poor communication. When I spoke to the salesperson to get her thoughts on furniture for my living room I was very candid about my reservations. Apparently Elte has made a lot of staffing and philosophical changes over the past year or two and now they're just waiting for the proof of their good efforts to be in the pudding. They needed to earn back the public's trust, one positive experience at a time.
Our salesperson was very helpful and worked hard to think of options that would work with our slightly "difficult" but beloved area rug. We took the plunge and ordered 2 armchairs and a couch. I was very nervous.
I told her that with respect to delivery times, they should just be honest with me. If they weren't going to be delivered for 6 months, that was fine as long as I knew what to expect. This was back in October 2012. She told me that delivery would not happen before the holidays, but for sure by February. No problem, I thought, as long as I know.
Well, not only did the furniture arrive before February, I had it in my house for the holidays. I even had to delay delivery because it was ready so much earlier than expected! A great problem to have. My salesperson followed up with me immediately to see how it went and make sure I liked it. Since then she has sent me notifications of upcoming sales and promotions. Great communication! They have even hired a third party to conduct a phone survey to ensure they were moving the needle in terms of customer satisfaction. They are clearly making a serious effort to earn back an excellent reputation. We all know they have the widest selection and some of the best stuff, but it's great to know the customer service side of things is there too. Thanks, Elte!

I felt the service at Elte was excellent, in terms of the staff everyone was both knowledgeable and good with design. We were trying to match two rugs, and they were willing to look as long as possible to find us what we wanted. It was also very convenient that we could bring the rug home to test them out.

My sales representative was very informative and helpful. I felt like she gave me some great advice. They sent us the same delivery guys every time and they are always very professional and nice. Overall a very good feeling, it was all personalized.

Everything was great! The sales person was fantastic and very helpful with showing me all the options and being patient. He was willing to show me everything and pulled it off the rack, not just one thing but a lot of things.

Elte has very high quality products. My sales person was great with communication via phone and email. I was dealing with the store inter-provincially, and we had to clarify a lot of details to get everything shipped to me. I haven't had any major concerns and have been very pleased with the products (i.e., lighting and small furniture).

I would recommend Elte for rugs! My sales person, Michael, was excellent. His care and attention to detail in ensuring the rugs were properly laid was very good. The delivery was excellent!

We bought two rugs from Elte and were very happy. Both times we purchased a year apart we were given a wide variety of choices. Our sales rep spent a lot of time figuring out our needs and took the time to deal with all aspects. We were very happy with the service, and the delivery guys came in a very timely manner.

My wife and i had recently renovated our house and we were looking for a beautiful rug to go with our new and updated decor. someone referred us to ELTE. We bought a rug from them which is beautiful, however we feel tha it was a little overpriced. however the customer service was excellent. we felt like kings and queens! THANK YOU