Drape Master

I found this company via the web and contacted them via email to enquire about a blind repair (restringing). I was quoted a price for the repair and cleaning by the coordinator Cyndi, who followed my service request from start to finish. Though I was originally told the repair would take a week, both the cleaning and the repair were completed in less than 3 days as Cyndi put the service request through as a "rush" job as I was expecting visitors. I appreciated the personal attention I received, even though it was only one small blind that came in for repair and cleaning. Thank you very much.

The drape repairs done were professional and our drapes work wonderfully. Our only concern was that the communication between the company and us after we agreed to have them repair our drapes, were grim. We were told numerous times when a technician would be here to fix our track, and then he never showed up and there was no communication from the company to let us know this - we ended up calling and finding out for ourselves that it had been rescheduled.

I had 15 silhouette blinds to be cleaned and a few of them were very dirty due to a furnace problem. When they were returned to me 3 of the blinds were still not completely clean. I had to be out of town for a few weeks and when I returned, the company phoned me and asked to come and get the blinds for re-cleaning. They were picked up and re-cleaned and returned to me in two days free of charge. The unsolicited follow-up was much appreciated.

I found Drape Master via the internet. They responded to my query quickly. The replacement track was ordered and installed in a very short space of time. Customer service provided by Cyndi, and service rep. Mike was fast, friendly and efficient.

I found this company through here, and after seeing so many positive comments and ratings... I gave them a call.

The owner (Don) came over and gave me a quote, took away by blinds and off he went.

I got them back tonight, and, in one word... WOW!. He got the water stain out of my Hunter-Douglas "Silhouette" blind. He was even sure he could get it out but he did. The blinds look just like new!

In terms of customer service, they were superb all the way through from picking up my blinds right through to bringing them back and re-installing them. Everyone there is super-focused on the customer! - Great job guys! 10 +++

Great service - they came when promised, took away my drapes and cleaned them in the time promised. I also needed them hemmed, which took a little longer, but they came to check in-between to make sure the length was right. My home is older with uneven floors, so I am very happy they checked!!

I called because my wife was in hospital with a stroke and I wanted her to return to clean surroundings. We have a loft condo with 20-ft. windows and nine blinds altogether, as well as extremely valuable mid-east tribal carpets. All were filthy. The Drapemaster guys got the blinds down, got the rugs out from under furniture and packed them off. Six days later, they were back, blinds up and rugs perfect, in under an hour. Considering the rugs were also disinfected and sparkingly restored in colour, it was well worth it. Way to go, Drapemaster! We'll call you again.

I would like to thank you and your crew for the great job on my Silhouette blinds. When I first took them in I was skeptical about how clean they would come out but was very surprised they look as good as new. After being up for 6 years and a cat crawling in behind them they had gotten very dirty and black down the edges and fur was stuck in the blinds but all that came out. You and the staff were very friendly, and everything was done in a timely matter. It was a great savings for me to be able to bring them in and pick them up, I would recommend your company to anyone that needs drapes or blinds cleaned. I will be back.

After doing research online on where to take my drapes, I decided to give Drape Master a shot. After reading the reviews, I can confirm that Drape Master is awesome. I actually went out of my way, living in downtown Toronto with no car, to drop off my curtains. I could have had someone from Drape Master pick them up, but I took advantage of their amazing 40% off offer if you drop it in person. And the staff was GREAT! Super, super nice people. Just got my curtains back yesterday (they were gone for a week), and they look visibly whiter! And they smell fresh too. Super satisfied.

Just want to take the time to thank the staff at Drape Master for their excellent service. I was amazed at how professional, and how wonderful the overall service was. Mike is an exceptional asset to the team at Drape Masters and should be highly commended for his positive attutude and willingness to accomodate people. Cindy and Don were also extremely friendly, and helpful. Our drapes came out beautiful and we could not be happier! I would highly recommend this company to my friends, family and future clients. Thank you again!