Drain Rescue Plumbers

I called to have a sump pump replaced. I was charged $1600 for 1 hour of work to install a pump that cost $300. I called their head office and was bounced around when I wanted clarification on the cost. Do not call this place. They are extremely overpriced and take advantage of their customers. Don’t let the positive reviews fool you

Right from our initial consultation with Dwayne to the plumber Vasyl and his assistance Ivan and Rudo to dealing with Olga in the office the staff were pleasant and clearly explained their responsibilities and completed the job as explained. The 2 plumbers Dwayne and Vasyl were very knowledgeable and were able to gain our confidence and ease of fears. The job came in at the quoted price. Highly recommend to anyone needing emergency plumbing services.
Walter and Karen

Excellent service. Crew was punctual, knowledgable, efficient and clean. Made recommendations to improve service and all work done in a timely, professional manner. Very impressed and will not hesitate to use them again. Price was reasonable given the extent of the job and other quotes were much higher.

4 days before we put my house up for sale, a drain pipe broke underneath our concrete basement floor. A technician came and did the snake/camera thing. Roots broke through our pipe, the connection was also on backwards, and there were a few other issues. Obviously we were panicked. The house smelled like sewage, the basement shower had liquid sewage filled to the rim, etc. Dwayne assured us the work could be done in 2-3 days. We took a chance, made a down payment and they sent a worker the next morning. I forgot his name but he was the most meticulous, tidiest and efficient worker I've ever seen do such a job). The excavation was a very tidy symmetrical trench, dirt was bagged, reused, and the concrete fill was perfect. Of course, the work was excellent. 3 days, 19 hours, 1 worker and it was done. Contractors I know were impressed with the timeline and how clean the work was. Our realtor was also impressed and took their contact info for possible future use.

Vince was knowledgeable in plumbing. Gave me tip that my pipes should be sloping. Told me to use a biodegradable liquid for monthly maintenance. Was professional and fast and polite.

We had a big mess with back-up sewage in our basement on a Monday. I called Drain Rescue after reading reviews and found someone would be here in less than an hour. Dwayne did arrive in less than an hour. He put his camera into the drain, all the while explaining fully what he was doing and what we were seeing. He is a very pleasant and knowledgeable man. We felt very comfortable with him. The line needed replaced ( it was broken from roots and age) The city marked out our property for hydro and gas on Tuesday. On Wednesday nice and early Dwayne and crew arrived. All the men were very friendly, courteous and respectful. They worked all day and finished the job leaving everything very very tidy and cleaned up. All done and cleaned up in 48 hours. We would certainly recommend Drain Rescue. Thank you Dwayne and team.

I paid for a power flush of my residential drain. Two days later when I used the pipe for the first time where the water was taken from for the flush, I came home to a flood due to a cracked pipe where the plumber had made a connection. I contacted Drain rescue who had done the work today -Saturday. Despite advertising to be there within an hour and having 24/7 emergency service - advised.

As an update - Drain Rescue did contact me and corrected the situation on Sunday at no charge. I was pleased with the work done to correct the situation.

Dwayne did a fantastic job of diagnosing and solving our plumbing issue. Using his camera scope and other neat tools, he very quickly found a cleaning rag in our pipes which was blocking everything up. Two things we learned: 1, don't have your cleaning service "clean" your pipes by flushing a rag down the toilet; and 2, call Dwayne from Drain Rescue when you actually want your pipes cleaned.

We had a stuburn clog and the plumber fixed it with ease. Quick and on time service. Polite admin . I will definitely take the plumbers advise to purchase a $2 strain to prevent this clog again.

Vince and another worker, I believe his name was Ollie but I could be wrong came to fix a backup from our main drain.
They discovered the pipe was bent and would require a $3200 fix. Ok, done. Afterwards Vince suggested having the pipes flushed eventually for $1700. We planned to do this in a few weeks having just spent $3200 and not being told it needed to be done right this second.
Ollie told us twice we could periodically flush the toilet 10-15 times and that would help loosen the blockage and keep things running smoothly in the meantime.
So that’s what we did. We kept an eye on the floor drain and had zero issues. 8-9 hours later I gave my toddler a bath - he’s under 2 years so the tub only had about 4 inches of water in it. After getting him out and draining the tub my basement had once again flooded - only worse this time, damaging baseboards, dry wall and seeping into other rooms external to the original point of flooding in the laundry room.

I called back to speak with a manager. Vince the technician instead called my husband and suggested flushing the pipes. I called again to have a manager call me.

He 3-way called me with Vince on the line and argued that I should know’t have spoken to Ollie and should only have spoken to Vince - keeping in mind Ollie sought out both myself and my husband to give us his sage advice.
He then 4-way called Ollie to have his side brought into this chaos.
After 40 minutes of talking over me and refusing to acknowledge that while yes, Vince did recommend flushing the pipes, Ollie also recommended the flushing the toilet as a solution which ultimately did not work, I finally hung up.
I asked for this manager’s name and his supervisors name - both of which he refused to provide, stating he’s the big guy.

I am incredibly unhappy with this service and will be shouting it from the rooftops for any and all to hear.