Dodds Garage Door Systems Inc.

A few days ago I had the unfortunate accident of having my garage door spring snap. I called Dodds Garage Door Systems Inc. and I was immediately greeted by a pleasant support person named Angie who provided all the information I needed and booked the required service call for later that afternoon. At home I was greeted by John, one of their servicemen, who approached me with a smile, quick assessment, pricing and professional service. John then went on to answer all my questions and more. After he completed the job I asked John to visit my neighbour who was also having garage problems, which he did without hesitation.
All you hear these days is how "customer service is dead". Well it's alive and well at Dodds Garage Door Systems. Within 24 hours of my problem, I was totally satisified with the professional work received by all the staff involved at Dodds. I know that if I ever require a new garage door or service...Dodds will get the job.
Thanks again!

JP came to our new home to ascertain our needs and Brandon arrive two days later to complete the installation. Both people were pleasant caring, and informed, service was excellent and the price was more than competitive. 100% satisfaction.

It was word of mouth that lead me to call Dodds Doors. I had heard their commercials, but I rely on the experience of friends mostly when picking service professionals. I called and spoke to a gentleman named Len. He asked me a few questions about my needs and then explained in detail his recommendations. He answered all my questions and I usually do have a lot of them! I needed a automatic door opener for a new home. A door-to-door salesman came by while we were moving in and pitched a slew of products from security systems and closet organizers to garage doors. He was too pushy and his price was lower than what Len was quoting me. But I had heard good things about Doods service and this Len guy made me feel real comfortable. So I decided to pay a bit more for the confidence in getting a good job done. There was still absolutely nothing in my garage so i had their installer visit while I was at work. Len said they would secure the garage when they were finished with a secret code that I could use to access the garage after work. They would leave information and the remote control for me in there. The installer called to let me know he was on his way and then I received a friendly email letting me know the job was done. When I got home later, I found everything to my satisfaction. The garage door system works beautifully. Very smooth and quiet. They even left the garage cleaner than I had left it! I recommend these guys!

Although Chris was likely "just doing his job" when he repaired my garage door this morning - I must say how refreshing it is to deal with employees who take pride in their work, are competent and efficient. Chris was all of those things and more. In a world where even regular decent customer service is all too rare my experience with this individual deserves to be recognized. Kudos to Chris and DODDS. Keep up the great work. And I will definitely recommend your company to friends and neighbors. And in fact I am considering garage door replacement in the near future and my first call will be to DODDS.

Kudos!!

Robert D in Brampton

My overall experience with Dodds was very good. Advertising themselves on the radio as the 'experts' raises consumer expectations and they met my expectations. What I was impressed with was their follow up on two issues: one that required a visit a week after installation and one around a year's time, when the service warranty had expired, but they honoured it.

Happy to expand if you email me directly

For once I can honestly say I found a company which was a pleasure to deal with, and I can tell you that I have had my share of bad ones.
Right from my first phone call to set up an appointment with a sales person (Michael) and followed up with status update from (Angela) to the actual installer (Chris) you could not ask for more polite, efficient and professional people to deal with.
Without hesitation I would recommend their service to and of my friends or family and will do so.

Best Regards
Ray

Needed a new garage door in a hurry after a postal truck drove into mine. This company was professional and fast. Came the next day to give me a quote and had the installation complete in a few days. Would definitely use them again. Very little mess on the driveway and continued working with little off time. GreT JOB

We contacted 4 companies for quotes. All were about the same price but the sales person represented the company very well, describing step by step everything that would be done and how. He came with samples of the doors and hardware.

Chose Dodds to replace garage door based on reviews read here. Salesperson Laurie was very patient in answering all questions. He wilingly come by twice to clarify questions to show us additional options available. Installer Craig was over the top helpful. He explained the procedure, took down the old door and installed the new one efficiently and thoroughly. He even finished the garage door opener installation for no addtional charge. After work was completed, Craig explained and showed what was done and how to maintain it. I would definitely refer them to everyone.

This is the second time we have used Dodds, and once again we are very satisfied with their prompt and professional service. We needed a repair to our opener, and they were there that day, fixed it, and there have been no problems since. Wouldn't go anywhere else !