Cozy World Inc.

My customer service experience with Cozy World was exceptional. The sales representative Robert was very knowledgeable and polite. He was able to ask the right questions and quickly assess my installation, equipment requirements, and provide a competitive price. The installer Saeed was on-time and able to complete the installation efficiently. I appreciated his attention to detail (nice sheet metal work, tie wrapping exposed wiring, cleaning drain cover, wiping down the equipment, etc.). When leaving they took my old equipment and left no mess behind. BTW, did I tell you that this all happened within 24 hrs?! Truly exceptional!

I used Cozy World to install a new furnace and AC unit.

Very pleased from start to finish and would highly recommend.

Robert was very responsive and helpful on the first site visit and putting together the quote.

Saeed and Amir did a fantastic job on the installation.

All three gentlemen were professional, on time, hard working and very approachable. Thanks again.

Andrew

Cozy World replaced my broken furnace but the new furnace wasn't heating my home as fast as expected. Boris courteously explained how 2-stage furnaces work and sent Ramin to check my furnace settings.

Ramin went above and beyond - arrived on time, ensured the correct furnace settings, and answered all my questions. Shortly before his visit, my Ecobee thermostat became defective when the Ecobee Support asked me to check the wires at the back of the thermostat to see why my home wasn't heating up quickly.

Ramin took extra time to install a basic Honeywell thermostat for the interim until I could get a replacement smart thermostat from Ecobee. I appreciated his kind help.

I recommend this company.

We were considering replacing our 21 year old furnace and air conditioner fearing one or both might fail in the midst of peak winter/summer temperatures. Following some online research (products, service reviews, etc.) we requested quotes from a few GTA HVAC providers.

Fred was quick in responding to phone calls and emails. He promptly arrived the next day to assess our requirements and suggested a few options to select the best furnace and air conditioner solution for our needs without trying to sell us on unnecessary upgrades. Within a few hours, we received a detailed, competitive quote.

Soon after we approved the quotation, Saeed and his partner were dispatched to install our new Lennox Elite furnace and air conditioner. He explained the installation process, invited me to ask questions, tested and reviewed to ensure everything worked properly. They took care in keeping their work areas clean.

The Cozy World team are friendly, courteous, knowledgeable, efficient and customer service oriented. Appreciated the guys following Covid protocols - keeping their masks on all day and confirming they were fully vaccinated.

Thank you!!!

Had an AC unit installed by Cozy World. Very detailed oriented and professional when they came to install our new AC unit. They explained everything that was needed to be done and the cause of the problem. Would highly recommend them.

I called Cozy World when my A/C broke down early in the Fall. It was a 15 year old unit and the service person advised that the repair would be costly and it was time for a replacement. Cozy World's pricing beat others by quite a bit and they were able to source and install a new unit just two days later. During that install they discovered that my old furnace had a crack in the heat exchanger. The installer showed me the issue and explained the safety issues. Cozy World was able to provide a fair price for a new furnace and install it within a couple days. The installers were knowledgeable, careful while working in my home and made sure everything was in order before leaving. Cozy World also registered the warranties and forwarded all the paperwork for my records. It was super efficient and would highly recommend.

Boris was excellent in answering my questions and concerns, he was extremely knowledgeable. He took the time throughout the process and didn't pressure me for a quick sale. Mr. Sayid and the installer were very professional, courteous and clean. They did an excellent job.

Cozy World installed my Lennox HVAC system a few years ago. It works well. Today, in October 2021, Ramin from the firm came to carry out a regular maintenance and service procedure on it. He was courteous, efficient and thorough and I was pleased that the job was well done. Cozy responded promptly when I called them, turned up on time and charged a reasonable amount for the work. I am a satisfied customer.

Very happy with the consultation, purchase and service received by Cozy World Inc. They helped me decide on efficient affordable equipment for my home and showed me how to apply for rebates. I had the work done a while ago, so I have had time use the equipment. Very satisfied with the whole process, fair price and quality work.

I got several quotes for my furnace, AC and Tankless Water Heater. I decided on Cozy world based on their reviews, products offered and competitive pricing. They arrived to do the work and treated my home with a lot of care. I installed a Lennox Elite furnace, AC, and Rinnai tankless water heater. So far, I am very satisfied.