- Approximate cost of services:
- $5,000.00
- Company Response
-
I pulled your file, and our records show the following:
We were called out in the rain to assess a leak.
I went out personally and showed the point of entry in your attic with a flash light and camera.
The dormer siding was open around the window flashing and wood was exposed.
The shingles were delivered from a reputable supply house, and the shingles were first rate quality.
The eave protection was in place where the roof was inspected.We have an email that we sent you from over a year ago stating the following:
I (Contex) was not happy with the flashing around the windows and we were prepared to replace the flashing at no charge to you.
I also stated that if we married in new shingles and the dye lot was off, I would replace the entire front slope at no charge to you.
I stressed in the email that if I do all this, you will still have a leak because the dormer siding has failed. I asked you to replace the siding at the same time (which allows us to do a proper counter flashing detail).
We forwarded a price to you to supply and install siding at our cost.
You declined the offer.
I was perplexed by this.I am surprised to receive this review over a year from when we presented you with a solution and a very fair offer. It is disappointing especially given the history we share.
Our records show that we replaced the flat roof on the same property prior to your shingles being done. Our records indicate that we gave you payment terms to help alleviate the financial burden. Our records also show that we replaced the roof at your previous residence.
I don’t know what else I can say or do.