Kitchen cabinet refacing and new countertop
- Approximate cost of services:
- $11,000.00
Kitchen cabinet refacing and new countertop
Kitchen cabinet doors refacing
Refacing kitchen, renovate 2 bathrooms and hardwood flooring
There are similarity between Ian’s case and this case. The main question is “why both customers were very happy with the jobs that fully performed by Canlik but were unhappy when they simply purchased the materials from Canlik and try to install by themselves?
We can find the answer by looking at the concept of ”DIY” and the acceptance of a common “Company Return Policy”.
A.Concept of "DIY" vs "Turn Key Solution”
DIY stands for “Do It Yourself” solution as oppose to “Turn Key “Solution. The main factors that make the difference are the intensity of “project management” and the level of ”product knowledge”.
Project Management
Project management plays the crucial role of smooth installations. DIY customers must not overlook the intensity in planning the projects. In this case, it is customer’s responsibility to prepare all parts and fixtures for the installation. One must not assume the suppliers to provide knobs when ordering just the doors. If knobs are needed, place an order. Since it is a DIY project, the supplier does not know the situation and has no idea if customer wants to re-use existing knobs or want to purchase new knobs of particular style to fit the new doors.
Product Knowledge
Customers who choose DIY must master certain level of related product knowledge and how to install them. Otherwise he/she may face difficulty to handle technical challenges that may have faced in the installation stage. In the other hand, certain issues are very easy to address if he/she just knows how to do it. In this case, customer must understand that there is no “Left” or “Right” for doors in square profile. A “Right” square door has hinges in the right hand side becomes a “Left” door after being turned 180 degree. In other words, there is no “Right” or “Left” door for square profile doors. With this fact, complaint about square profile doors being “wrong side” should never happen in normal situation.
Return Policy
Customer also complaints about Canlik’s return policy. It is a common and widely accepted policy that customer must return the product for a replacement. Just quote an example, if a pair of wrong size shoes needed to be returned, one has to hand in the shoes and ask for a new pair. If the size is not available, one must leave the shoes and wait for the new shoes to come. Customers cannot argue that they need the shoes and request to keep using it when waiting.
Canlik’s effort to address the issue(s)
Having said all that, in order to keep good customer relationship, Canlik had provided FREE knobs of customer’s choice (even the item was not in the contract). Canlik had also agreed to replace the new doors FREE to customer (even it was customers who installed the knobs on the wrong side). In other words, customer already had what she asked for, the free knobs and will have the new doors free if he/she willing to show a little respect to our company return policy, which we think is not unreasonable.
The Fine Prints
Lastly, our contracts have no fine prints. All sentences are in same fond and size. The misunderstanding is mainly caused by the different perception on “DIY”, not the contract.
Conclusion
It is not a big order ($743 + HST), a little respect and understanding would make a happy ending. Unfortunately, situation did not end up as we want.
Kitchen Cupboards and Counter Replacement
Kitchen cabinet refacing with modifications to the design of my kitchen, and new quarts counters.
For 25 years, Canlik has been the premier Kitchen Refacing Specialist in Greater Toronto Area. It's kitchen upgrade solutions are custom to fit individual family needs, New Kitchens or Refacing Kitchens, they are more personal, flexible, affordable and environmental friendly. Since 1990, Canlik’s principal has been the same – delivering high quality products and services. No pushy sales. Consultants focus on providing honest and unbiased suggestions so that home owners can make the right decisions. Kitchen projects can be overwhelming and confusing – but it does not have to be if customers chose Canlik Kitchens.
Details on our solutions: -
(A) Kitchen Refacing,
Canlik’s very popular "Premier Kitchen Refacing” aims at delivering custom kitchen looks with fraction of the cost. It uses the existing infrastructure and replaces exterior elements, like the cabinet doors, gable and fillers. It reduces wastage and helps avoid hidden costs. Kitchen Refacing solution has been providing great alternatives for those who want to achieve their renovation goals with less effort, less risk and have their budget under control.
(B) Custom New Kitchens
“Canlik Custom Kitchens” allow home owners fully utilize limited spaces because cabinets are custom built to fit spaces. It can handle challenging space issues that "Modular kitchens" can hardly address. It also makes preserving the existing layouts and the foot prints possible, so that the flooring and other elements are not affected. Storage efficiency is achieved by detail oriented cabinet configurations design and adding effective accessories, if necessary.