Canadian Choice

Elena and Alex from Thornhill
We were coming from shopping and saw the installers were working on our neighbours’ house. Our house is eleven years old and we were thinking of a renovation for the windows and doors. We asked the installers about the company they worked for and contacted the office. Next week the salesman came and gave us the estimation. He was so professional and didn’t mind answering all our questions. Actually, the price was good comparing two other companies. On the installation day the installers worked the whole day and did their job perfectly and all the mess was removed after. We were impressed by the fact that the salesman, Alex, checked the job and that shows his professionalism and responsibility. We’d like to say thanks to him and the installers and would highly recommend Canadian Choice Windows to anyone looking for new windows. Thank you!

We where shoping around, and took 5 estimates one year ago. We had 2 windows installed by another company it was awful. Its good we did not go for the whole home at once. We changed those two windows and the others with Canadian Choice. The job was perfect and clean. We got something called the white glove service, the home was covered in fabric before the installation and all the mess was removed after. The installers; Paul, Victor and Alex we wanted to send a special thanks for the extra careful and profesional job they did for us.Also we would like to say thanks to our salesman Stan, who was there throughout the whole installation, Keep doing a great job.

I live in an older home and needed someone with lots of experience, to get the job done. I got canadian choice to change all the windows in my home build a bay window in the front instead of a large window which was there.

Once I signed the contract, an installer came by in about a week to take a second set of measurements.

On the installation day the installers showed up around 8:30am and worked like crazy until about 6. They where done in one day, which was a nice surprise. I would definatly recomend canadian choice to others.

We were looking for a wooden door for a long time,it was my wife's dream to have one. It was very important to us that we had the best quality door. It's a good thing that we found this company, because only a few companies in Canada makes solid wood doors. Other companies claim that they have solid wood doors but they are made of veneer. Very good product, excellent installations and special thanks to installers Simon and Bob. Good job guys, we are very happy!

They left in the middle of the job with no explanation when I questioned why they could not finish the work.
They told me I had to make another booking to complete the work.

I have since booked 7 more appointments.

They have not shown up for any of them.

I have sent a total of eleven (11) e-mails to five (5) different people in the company.

No one has replied to any calls or e-mails.

I have contacted the Better Business Bureau.

The caulking is falling off the windows, my floor is cracked from where they installed the door and my house feels more draughty.

A few nieghbours on our street had their windows replaced with Canadian Choice Windows so the company was recommended by quite a few people and we were able to see their work in-person.

We had all of the windows in the house replaced. The windows look great, a great quality product at a competitive price (we had 5 other quotes). The ONLY complaint would be the fact that I had to spend hours picking up screws around the perimeter of the house. Apparently they were supposed to use a machine with a magnet to pick them all up (that never happened). Also, the installers broke a few plastic window coverings on the basement windows.

I picked up all of the screws... and the plastic coverings which were old, I simply considered them a casualty of renovations. I didn't even call the company to complain because my wife and I are generally very happy with the work completed. Although I'm sure Oleg would have done everything possible to make us happy if I were to complain, it wasn't necessary. The moral of the story is to make sure the installers clean up properly before you let them go.

Either way, I would recommend Canadian Choice Windows to anyone looking for new windows. 9/10 (-1 for the mess) Thanks for the great work!