Cambridge Heating and Cooling

Great Service from Cambridge called early morning 730 am got an immediate response and follow to send the technician to the remedy.

I purchased an AC unit and Furnace for my home from this company. The process of purchasing the unit and installation were great except one key piece of information that was very important. Kevin was my sales person and he did a great job outlining the benefits of the unit that he was selling to me. He did mention that the products that I purchased came with a 10 year warranty but he did not mention that I needed to purchase maintenance from Cambridge for the duration of the warranty to keep it valid (10 Years). The cost of the yearly maintenance is $110+tax which could increase or decrease at any time. Even though on my contract it mentioned “No hidden fees” in writing from the sales person, there is fine print that gave the company the right to charge me anything for yearly maintenance or void my warranty. This was only brought to my attention when I recently had an issue with my furnace leaking gas into my house in the middle of winter. The gas company came to check out the situation and determined that it was leaking from my furnace. When I called Cambridge, though this was an emergency, they said they couldn’t get a technician to my house until the next day. I had to choice but to wait or pay much more for another company to come and fix the issue with my furnace. The next morning I get a call from Bill (customer service rep.) he mentioned that the technician would not be able to come on that day because the father of the company owner passed away. Though this was a tough situation for anyone to deal with and I do not know the relationship within the company, I do not understand why a technician needed to take a bereavement day off when the father of the company owner passed away. This was unacceptable to me as my family and I would have to make alternate arrangements since my furnace would be off for 2 days in the middle of winter. Eventually, a technician came and replaced the leaking part of the furnace. I’m thankful it was fixed and still covered under the warranty. This was the second time that I had to call for a technician to fix something on the furnace but it was the first time that they mentioned that there is a yearly maintenance that I need to purchase to keep my warranty valid. (Strange nobody mentioned it the first time). I wish I had a choice to which company I can use to do yearly maintenance on my equipment and keep my warranty valid. Its like they offered me a price, then sneak in the fact that over the next 10 years I need to pay them more money to keep my warranty. Next time I'm going to be sure to read the fine print and ask questions about the gray areas.

I have been dealing with this company since 2009 when they first installed a Lennox Furnace and Air Conditioner. The first install in 2009 of the Lennox furnace/Air Conditioner went very well and I was very satisfied with their work. Come fall of 2021, the Lennox Furnace was giving problems and Cambridge did a fine job of trying to repair it. In the end being the furnace was 12 years old, it was best to replace it than putting alot of money for parts/labor and maybe only getting 5 more years of service, so I decided to replace it with a Trane furnace on recommendation from Cambridge. Cambridge also credited me labor costs with attempting to fix the Lennox furnace towards the new TRANE furnace. Needless to say, I was very disappointed with LENNOX with only getting 12 years of service from a well maintained top of the line G71MPP Lennox furnace and wont be using Lennox products anymore. The install of the new Trane furnace by Cambridge went very well and it has been running very well. Once again I have been very satisfied with the service from Cambridge and will continue using them for any work needed. On another note, Cambridge was one of the few heating/AC companies who would give me a estimate for a new furnace on the phone and their prices were the lowest quoted the first time and the second time, that I needed a new furnace. Thank-you Cambridge!

After my annual maintenance service my heat exchanger needed replacing on an aging furnace and Cambridge ordered the new one and Mark the technician installed it. He also noticed the burner needed replacing and picked up the replacement burner the very next day and came back and finished the job to my satisfaction. Mark took the time to explain what he needed to do and why.

found them to very professional in the service they provided. they were on time and done a good job, gave me a detailed report. will use them again.
Ray

The installed air conditioner and furnace are working well. The installation team and management team are prompt in responding to phone calls, and open to discussing concerns and issues. The 16 Seer rating for the air conditioner was achieved with a Trane XR14 1.5 ton unit plus a bigger ADP coil - something I wish I had been informed of upfront. It took one month but eventually I got my 10-year parts and labour warranty paperwork as promised. Air conditioners and furnaces are durable machines. I hope I will be able to say they function well in 10 years from now. My old replaced air conditioner and furnace lasted more than 20 years, so I expect no less for the new ones.

Punctuality...cleanliness...friendly and respectful attitude, and excellent workmanship.

Employees like these build an uplifting reputation for your company.

Great work!

Eleven years ago, and after an extensive review of several furnace installation companies, I chose Cambridge because, among other things, they were the only company that followed up with me. Annually they have come to clean and prepare my furnace and CAC for the upcoming seasons! Further, after I had a very serious heart surgery and my central air broke down, they came and fixed it very quickly!! Now to me that is pretty great service!! Recently I had to replace my central air system of at least 30 yrs old which I inherited in my current home. Considering the current state of our environment and increasing hot temperatures, it was definitely time to replace the existing system! My new system, which they installed about a month ago, is fabulous!

I would never hesitate to recommend Cambridge Heating and Cooling...they are total professionals, and yet very personalable in dealing with their customers.

Excellent I love there service!
They are knowledgeable people with their kindness!
Their response is quick and helpful!

Excellent customer service from this company and I would definitely recommend this company to my friends and family.