Brooklyn Furniture

I called Brooklyn furniture and a gentleman by the name of Peter answered all my questions on bedroom furniture I had found online. He gave me a quote over the phone which was a fair and great price compared to other quotes I received. No haggle or hassle required. Just quick info and a great price all in less than 15 minutes. I then visited the store and at first was shocked at how old this place is, but don't let that scare you. You can see these guys have been around a long time and having a fancy showroom is not what they are about. It's about great prices and good service. The furniture was delivered in less than 3 weeks as promised and the delivery guys were great. I wish I would have known about this place years ago.

A bit of a long story here with two trips, two phone calls and a few emails for 3 small replacement parts for a Magnussen Executive desk.

I know of three individuals who work at this particular store and only 1 had any experience in customer service and treated me like I wasn't an inconvenience. Sadly I cannot remember the name of the taller older gentleman(Lou maybe?) who treated me quite nicely the first time in the shop. I was just there briefly(maybe 5 minutes or so) for some information regarding 2 replacement legs and 1 handle for a desk from a maker that they carry(Magnussen). You have to go through suppliers such as Brooklyn Furniture as you can't go to Magnussen directly. Great experience this time which quickly ended after my second time in the shop and continued to get worse.

Second time in the store I spoke with a man named Peter about the parts I needed replaced. After explaining what I needed replaced Peter literally said "Whats in it for us?". Not exaggerating his question there and his exact wording and was quite rude about it. I quickly answered payment for the service ofcourse on top of delivery and cost of items. I just needed these three parts. He then left me at the the desk they have near the back left if the store to help another couple in the store. Answered about 3 different calls making me and the couple wait(about 15-20 minutes all together). After he finally came back he did indeed apologize for the wait and said he didn't mean exactly what he said when I repeated his question back to him and how rude it sounded. We then went over a catalogue, found the parts and wrote down the info for a woman named Susan who deals with parts and deliveries who wasn't there at the time and would be in the following Monday. That final part took about 5 minutes and I then left.

Following Monday came and I called Susan just to confirm I could pay for the parts and delivery and what they would charge me for the service. She informed me it would be roughly 25 dollars for FedEx delivery, 17 or 14 dollars for each leg and something around 11 for the handle. No problem I said and she informed me to email her to confirm my name and info for the delivery.

I emailed her a couple days later and roughly 30 minutes after I sent the email I got a call. She spoke to me in a very quick and frustrated tone informing me it would be "too confusing" and would "cost a fortune" for the parts(2 legs and a handle) and because my phone had bad reception at the time I told her I would email her as there must have been some kind of miscommunication.

Her response to my email I sent:

"Hi, You did speak to me and I thought you bought the desk from us. I can't be responsible for parts for a product from another store. This is quite time consuming and we would have to charge $195 for this service and it would be a final sale. Brooklyn Furniture could not be responsible if the parts do not fit. I would have to have something in writing to that effect. Please advise by email only."

Now each time I spoke to them in person I told them I bought the desk from a friend at work. Not sure why she said that that they thought I bought it from them. Also I am not exaggerating the original price she quoted me over the phone vs. the new inflated price of $195. Like I said she went from roughly 65-75 dollars to $195. A large portion of the full price of the actual desk new. 200 dollars for 2 round legs 2 inches high and 5 inches in diameter and a handle the size of my index finger. Also I was assured by the other two gentlemen it shouldn't be an issue to get the replacement parts as we went over them in a catalogue and they receive orders from that company anyways.

My last email from her was the following:

"Just to be clear we are not in the parts business and have never offered this service"

This after two other gentlemen stated it shouldn't be that difficult to get the parts in.

First and most likely last time I have ever put a poor review on a business. I suggest you learn from my mistake.

Bought these chairs for the kitchen but they are super nice even for the dinning room. Very beautiful, even thought they are bonded leather they look and feel like real leather. Frame is all one peice and very sturdy and the seat is a larger one for bigger guests. Very firm and comfortable. See putures below...

Also very professional service from ordering to delivery by Brooklyn.

I highly recommend Handstone chairs and Brooklyn furniture.

Giancarlo

Very pleased with service savings and quality of product. This place is a must when looking for quality furniture and great service. Brooklyn Furniture saved me $1500 on these exact 2 book ends compared to EHF in Essex ON.
Thank You very much and looking forward to doing business with you in the future.

This is the third time I have ordered furniture from Brooklyn and I have never had a problem. Louie gave us a great price as usual. Delivery was excellent and the guys assembled the sectional for us. While unpacking the sectional, a leg was found to be missing. The delivery guy called Brooklyn's office and a leg was ordered from the manufacturer. Brooklyn delivered the missing leg to my home in a week. Great price and excellent service is all I can say. I would recommend Brooklyn Furniture to anyone who is looking for high quality furniture at exceptional prices.

Can order a variety of furniture from catalogs
I've dealt with this store and it's employees for years and have never had a problem with anything.
I'm a very satisfied customer.
Excellent prices
Good service
Prompt delivery

AWFUL AWFUL AWFUL! Extremely disorganized. Salesman (Peter) left halfway through our meeting to chat (openly, to our ears) with a vendor trying to sell him a product. Had to call 4 times to get anyone to followup on our order from a month previous. Delivery guys showed up without confirmation, then installed the wrong bed. After taking it back down and replacing it with the correct one, they refused to leave the house without taking payment... from our nanny, as we weren't home! Had to be called multiple times to get payment through. These guys have no idea what they're doing, the place is filthy. Highly UNRECOMMENDED!

Second time using Brooklyn furniture. Fantastic service again. I needed furniture boxed and wrapped for export to the Caribbean and they accommodated this. Peter gave me a fantastic deal compared to other companies carrying the line Handstone. Will use them again shortly regarding more furniture and shipping to the Caribbean. I just wish I had knowing about Brooklyn furniture much earlier.

Purchased this table from Brooklyn Furniture and the service was excellent. I never entered the store everything was done over the phone and online since I live inBurlington. I had this table designed by Hand Stone and the owner was excellent in helping with the design plan. I was told it would take approx 8 wks and it was delivered on time! The delivery men were very professional and did an excellent job setting up the table for me. I am so pleased with my new table and get so many compliments on it. I will definitely order from Brooklyn again.

My wife and I purchased our daughter's first 'big girl' mattress with Louis at Brooklyn, and she loves it!
When we needed a new mattress, it was a no-brainer.
Louis was helpful, walked us through options that met our needs and budget, he even had it delivered at no charge the very next day!
If you're looking for a mattress, definitely speak with Louis at Brooklyn.