Basement Systems Vancouver Inc

Basement Systems is one of the best and professional companies i have come across . They are innovative , cost effective and provide top notch solutions to all basement problems .
The only negative is they have a very long wait period

Excellent! Professional, experienced, efficient and knowledgeable. This company was great to deal with and I would highly recommend to all.

I'm happy with the outcome after all was done. Jordan and his assistant did a fantastic job in leveling my floor to almost perfect level. He took his time and effort to make it look how it should be.

I had lived in the house for 18 years with the last 10 years dealing with a damp crawl space then within the last year a major flood It was then evident that this was going to be a continuing battle to keep the crawlspace dry and that’s when I foundBasement systems Vancouver who came up with a plan to resolve my damp basement

Ryan spent 3 days cleaning/vacuuming out our crawlspace and removed all debris and old insulation and added new insulation. We were very impressed with his work.

Cleaned debris from crawl space, fixed cracks in foundation, insulated the concrete walls, installed drainage mat on floor, lined the crawl space with thick liner, sealed vents to keep the rodents out and a sump pump was installed. We are very satisfied with the work. Our house feels warmer and smells cleaner.

Basement systems Vancouver did a great job on upgrading the insulation in our crawlspace. Punctual and happy with the work. The installer did a very thorough responsible work. He cleaned up very nicely after completion and removed all the debris. Definitely recommend Basement systems!

They were very thorough and professional. It was large job fixing many issues in my crawlspace.

Work done in a timely manner and job completed on time as promised. The workers were hard working and careful to respect our old house. It's now in much better shape than before they arrived. The basement isn't quite as dry as we'd hoped, but considering the challenge of upgrading an existing old building we couldn't realistically expect much more.

A cautionary tale from a former customer: Over the past 27 years, I have done both small repairs and large renovations to my home. Without a doubt, my experience with BS has been the worst. I would give them a negative-star rating if that were possible.

I contacted BSV about a damp crawlspace several years ago. They installed a dehumidifier. Being advised that I now had a usable crawlspace, I moved many items for storage downstairs, from boxes of files to family treasures.

However, the dampness increased. I called them on many occasions with my concerns, but their response was to send someone over to change the filter (and charge me for it). One employee’s advice was to put tins of coffee grounds downstairs to get rid of the odour. Finally, in frustration, I insisted that the owner and manager come by to inspect the crawlspace. Lo and behold, the dehumidifier sounded like it was working, but was not functioning at all. Everything – every single thing – stored in the crawlspace was ruined. Although I had been questioning the efficiency of the dehumidifier for two years, my concerns were dismissed. The boxes of files had to be thrown out and, although many items were stored in plastic storage bins, the smell had permeated the containers to such an extent that the contents were not salvageable. I spent countless hours sorting through the bins and eventually hired someone to haul them to the dump. BSV had my dehumidifier repaired and returned it to the crawlspace. It broke down several weeks later.

BSV’s best advice was to have the interior of the crawlspace coated with their plastic liner system. In case you missed the nuance, they are selling "a system”, not expertise on solving drainage issues. They are not plumbers, nor are they drainage experts. They are in the business of selling an outrageously expensive plastic liner to seal off your basement instead of resolving your drainage issues. A neighbour who had the liner system installed a few years ago advised me that the system alarm didn’t work; when his crawlspace flooded, he was not aware it had happened.

In the end, I hired a very knowledgeable drainage expert to repair my drain tiles for about 1/10th of the price BSV charges for their system. The problem is completely solved. In the end, I lost thousands of dollars of stored personal belongings, some of them irreplaceable. In short, do NOT take advice from salespeople; hire a drainage expert.