- Approximate cost of services:
- $1,700.00
- Company Response
Hello,
Thank you for providing your feedback and letting us know about this issue.
We apologize that our service or product did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dealings with our company. Customer satisfaction is our number one priority. However, rest assured, the product installed in your home is a tested product that meets all the latest standards and passed a stringent quality control check in our factory. We have been manufacturing skylights for over 40 years and have seen condensation issues arise on all types of different fenestration products (windows & skylights) throughout the industry. There are many factors that can cause condensation on the warm side of a skylight in the winter months, but high humidity level in the home is primarily the most common problem.
Please feel free to reach me personally via email or phone, and I would be happy to discuss the issue at your earliest convenience.Nenzio Ferrazzo,
Architectural Science (B.Arch.Sc)
Project Manager,
Artistic Skylight
nenzio.ferrazzo@artisticskylight.com
Tel: 416-747-7233