Hot Water Heater (Hi Recovery, Bradford White)
- Approximate cost of services:
- $1,925.00
- Company Response
Thank you! We love it when we can help our clients!
Hot Water Heater (Hi Recovery, Bradford White)
Thank you! We love it when we can help our clients!
Thank you Vincent - we really appreciate your comments!
Furnace, Air Conditioner, Water Heater and full Ductwork Replacement
We tried very hard to accommodate your requests and work with your schedule. It is our objective to exceed the expectations of our customers, and we regret not be able to meet yours. We have used your file as a case study in both our Customer Service and Operations teams in the hope that we will avoid service and delivery gaps in the future.
Furnace, Air Conditioner and Tankless Water Heater
Thank you for this wonderful review! We are glad that we were able to meet your needs and expectations. Kwame and Catherine are delighted to hear how they have helped you.
We are glad to know that we were able to add you to the AirPlus family! Please let us know if there is anything else we can do!
Air Plus Cares about its Customers
Dear Client -
I am sorry and disappointed that your experience with your AMANA furnace has been so upsetting. We strive to provide the best equipment, installation and service to our clients, so when a client endures an experience with faulty equipment we are sympathetic and work hard for a solution.
We have worked hard on your behalf to get your furnace fixed. Unfortunately, your furnace contained Manufacturers defects that caused an early failure.
When you purchased your equipment from AirPlus it included a 12 month Performance Guarantee. It also included a manufacturers warranty for Parts - 10 Years for Parts and a Lifetime Warranty on the Heat Exchanger. The manufacturers defect in your furnace unfortunately occurred AFTER THE EXPIRY of your 12 month Performance Guarantee. As a result we had no choice but to ask you to pay for the labour for the repair of your furnace.
Labour is not included in a manufacturers warranty - this was clearly stated on your Installation Agreement. According to our records you were offered a 10 year Extended Warranty for Labour but did not purchase. A manufacturers warranty - in your case AMANA - is valid for the full 10 years at the discretion of manufacturer, and can be administered by any Amana dealer.
You were not asked to pay for parts - you were asked to pay for the labour to install the parts. An independent dealer in the HVAC industry is NOT compensated in any way by the manufacturers parts warranty. We process and administer the parts exchange for you, at NO COST, however we do charge for labour to cover our Technician, truck, tool, insurance and fuel costs.
Our charges are reasonable and the charging of labour for In-Parts Warranty repair is legitimate and consistent with industry practice.
I am sorry that your furnace was once of the very few that incurred manufacturers deficiencies. We attempted on a number of occasions to repair your furnace, while our technician was in direct contact with the Manufacturers technical support team, and followed a process for diagnostics as directed by the Manufacturers representative.
We are still invested in helping you to resolve the problems with your furnace, and would be delighted to assist you. If you wish to have your furnace repair by another AMANA dealer, we can recommend several dealer/contractors for you to contact. Please be assured that your Manufacturers PARTS WARRANTY is still valid until it expires 10 years from the installation date.
Furnace installation and a repair
Thank you - we think our in-house 12 month Performance guarantee provides alot of value to clients in case the unit breaks down.
We are sorry that you had an issue with your thermostat - but we are happy that our technicians returned to address your concerns, at no cost to you!