Absolute Draining & Plumbing

When Igor first arrived, he reasured me that he would do everything he could to resolve me drain problem. And that he did. He went over and beyond the call of duty to try and resolve the issue. When Igor realized that there was a problem that he couldn't repair he sugguested the next course of action. The crew that came to excavate and correct the drain problem were wonderful always kept me informed as to what they were doing.(I felt sorry for them and made them coffee because that day it was cold and it rained all day.) John and Nic both answered any questions I had the day of excavation, and Nic went out in the rain and looked at my downspots and gave me valuable suggestions as to how to disconnect them properly. I would recomend drainworks again and will call again in the future if and when there is a plumbing or drain problem. Thank you for resolving my drain problem with compation, respect and kindness.

We hired Absolute after a basement flood (city line sewer back-up) to install a back valve, sump pump, and new drain for our washing machine plumbing. The workers arrived on time and worked quickly to get the job done.
We had the city out to inspect the work, and it was not approved; the sump pump was in the wrong place to function correctly in the case of excess water and meant that sewage would be pumped onto our front lawn in the event that the back valve closed.
Absolute was good about removing the sump pump, covering up all the holes in the basement floor and providing an adjusted fee for the work that was acceptable (back valve and laundry drain).
In the end it all worked out well, but it was confusing that they installed the sump pump that way in the first place. Customer service was good about making in right and sending out a receipt with all the info needed for the city rebate.

Absolute Plumbing was hired to clear a clogged drain. Its "repair" lasted for 5 days and when I called to complain, I was told that it was too bad that the repair only lasted a few days. The Company wanted to send out a plumber again to repeat the service call and charge me again! I asked to speak to the owner of the company, and was told that the owner would not return my phone call. The repair person left a mess for me to clean up; he did not have any drop clothes and I had to lend him a bucket so that he could perform the "repair". It's quite clear that this company lacks any basic customer service and its level of professionalism is nonexistant. Avoid hiring this company because it does not stand behind its work.

The plumbing job they did was excellent. I've already referred them to many people. They were always friendly and attentive and made sure my needs were met. I really appreciate all their great attention to detail.

very good, very nice, very cheap, prefect time, good cleanap, time limit corect,good people,good company, nice tools, nice car, komytrki giuyttg thanks you,good recom,all calls review title approximate cost,make this bigger optonal questions.

We had a sewer back up and we called Absolute for after hours service to unblock the basement sewer. The plumber, Victor arrived, proceeded to walk through house with boots on full of snow and salt. Without investigating, Victor advised that we need to excavate because it was either roots or a collapsed pipe. He went and got the snake to see if there was blockage and dragged the equipment up the stairs when it flipped off the wheels. He suggested that he could not move the snake through the piping as it was blocked outside the house and, again advised a dig was required and that he could bring in people the next day for a fee of $2400. We declined as it felt like a sales pitch (that was the only solution he had). We asked questions and he would say he is professional, he knows and we need to take care of it. If I suggested something it was a waste of time and at one point walked away from me while I was talking.

On the Monday, we contacted a plumber who had previously cleared this drain and he once again cleared the drain in about 10 – 15 minutes with a plunger.

I called Absolute and was almost hung up on by a rude office staff person when I asked to speak to a manager or supervisor to provide feedback. When I finally spoke, he told me a manager would be in touch and would call my office. Instead we received a voice message on our home phone from Victor, with what he considered an apology, using the excuse that it was the end of his shift and if there was someone at the house to help with his heavy equipment that there would not have been any issue.

At the very least Victor was not professional (boots in house, spit on walkway, was careless with equipment), the office staff was not professional, both were rude. For a blocked pipe we would have paid a lot of money had we decided to do what we were told to by Absolute.

My plumbing backed-up in the basement. I called Absolute Plumbing and Victor showed up in half an hour. He did a fantastic job. He was very professinal and excellent and what he did. He assured me that the work would be completed in a timely fashion without any problems. I am very impressed with his work ethics and his professionlism. Since having our plumbing fixed by Absolute we haven't had a problem with the drains backing up which is a very nice treat as we had become accustomed to living with for quite some time. I would highly recommed Absolute Draining and Plumbing as they complete high quality work.

It was pleasure to deal with this company. The guys used the most sophisticated methods to fix my drain pipes (they lined my old pipe with fibreglass liner). The job was done fast and with no mess, that I would expect after that big job. Great experience. Would recomend to anyone.

Absolute responded immediately to my call. Ecavated to clear blocked drain. Discovered second problem, city main drain was also blocked. Helped to get the city to respond and fix the problem.
Installed U pipe. Fitted the old clay pipes with a seemless fiberglass liner, filled the hole on my lawn, tidyed up and left.
Top marks for Absolute Draining and Plumbing.