Brock Doors & Windows Ltd.

Brock Home Improvement Products is an exceptional company from start to finish and we would give it our highest recommendation to anyone planning to replace windows. We recently replaced all our old windows and front door (25 years old)) with new energy efficient ones. After researching window companies we decided to go with Brock. Mike Nolet, the sales rep, was not only very knowledgeable, but extremely helpful with advice, making sure we got the windows that really suited our needs. The North Star windows that his company provides are among the most energy efficient ones available and the final estimate price was most reasonable given the quality of the windows. The windows arrived earlier than the promised time. The installers, John and his team, were just as impressive and exceptional as Mike. They installed all 22 windows quickly and efficiently within 2 days, with minimal disruption in our lives. The workmanship on the new window frames was excellent and they clearly took great care during removal and installation, since there were no damages to surrounding walls, shrubs, garden beds etc. despite a number of difficult window installations. They were meticulous in cleaning up each night before going home. Finally, Mike came by the same evening after the installation was completed to inspect the work and made sure that we were entirely happy and satisfied.

This is an exceptional company from start to finish. Our highest recommendation.

I strongly recommend not hiring this company. Before we hired them to replace all of our doors and windows, we made it clear to the salesman that we wanted to have the window sills completely replaced, and he agreed. We didn't know the name for it at the time, but this means that they were to provide a "brick-to-brick" window replacement. Brock instead provided insert windows (cheaper) and left the old sills in place, complete with the old hacked-off mullions. To cover up the old sills and mullions, they installed the new window frames flush with the interior walls. We were unhappy with the insert windows because the glass size is reduced by about 2.5 inches in each dimension. Also, the windows installed flush with the interior walls (i.e., with no sills) looked really bad from the inside. When we complained, all they would agree to is to push the windows out to provide a sill, and to nail a one quarter inch thick strip of wood to cover up the old mullion and sill. This didn't help the looks of the windows much since they only pushed the windows out enough for a one inch sill, and used a one inch wide strip to cover up the old sill. A one inch sill is not sufficient, and the quarter inch strips looked unprofessional. The owner, John Nolet, was unsympathetic and argumentative. I ended up having to re-install all the windows and re-do the exterior aluminum trim myself, and to buy and install new interior sills, casings and trim. This was a horrendous experience.

Brock Sales Rep (Terry) was great, recommending specific types of windows for each room. He then closed the deal by offering what no other vendor we spoke to, could do....provide us with oak trim. The installation crew was fantastic, working quickly and effectively to finish all new windows the first day, leaving the second day to tackle the big bay window. Although challenging, they installed the bay making it look fantastic. We were also very pleased at how they thoroughly cleaned the job site each evening before leaving. We couldn't be happier with all the services that Brock Home Improvements provided and will definitely recommend them to others.

I asked Brock Windows to come in to see if I could get the hardware to replace the window my son's friend sat on, the ones that fold in so you can clean them. Their office tried to help me over the phone and through e-mail when I was trying to explain what I needed. I believe it was John that came out and showd me it can't be fixed, because the whole frame had been twisted. he then sent in his man o take measurements etc. Within weeks maybe 5, it was replaced, good as new. Received a request in the mail for the warranty, ssent that back, knowing that all my windows and doors are covered, its just another piece on mind.( doesn't cover kids sitting on). With the home improvement credits, this was just alittle something that can be added on.

From the initial sales consultation with Eric Rekus, I was sold on going with Brock. I was going to seek out another quote but after Eric's sales pitch, I was convinced I never needed one. No regrets with this decision. Tony, the lead installer, came by to measure within a few weeks. I called up Brock's office to ensure my doors and windows will be installed before we leave on an extended vacation and they assured me yes. Tony and his crew, Ryan and Steve, showed up on the set dates and completed the job with flying colors. Professional installation and care was taken with every install. Tony was patient with my new door and storm door installation, ensuring everything was in place. The crew swept up after their job and discarded my old windows and doors. Windows and doors look very good and I am totally 100% satisfied. Great job, Brock .. and the Norh Star tripled pane Windows were exceptional and I got them at no extra costs! Great service as well. Thank you.

Brock did the work in my whole house the team was great right from the start with Brian down to the installers, brian came by after and noticed one of our screens was slightly torn took it with him and brought it back next day, found the whole exp. painless compared to other reno jobs we have done. we felt like we were dealing with an interior decorator with brian ,from choosing colours to door design thank you! no pressure from brock just great work.

Brock did some great work as part of our total home renovation. We had windows replaced and made larger, patio doors replaced where they had to cut brick and install lintels, and everything was done immaculate.

We are very happy with the work they have done and would recommend them for sure to our friends.

We had six window estimates from various companies in the GTA and caught many people being dishonest. Brock's salesperson Kevin Howatt provided me with proof of all his claims. He was actually the only one that could provide a clearance certificate from workers compensation from his installers. All the companies said they were Window Wise and actually had the logo on there advertisements, but only two were when I called Window Wise. After viewing some jobs in the neighbourhood Brock's quality was so much better than the others. Thank's Kevin for all the help with the project and the great team of installers that left our house sparkling clean. Brock your GREAT!

We had all of our front casement windows, a picture window in the dining room and a sliding door in the main bedroom all replaced by Brock. Eric had advised it would take two days to complete the work. However, rain was forecast for the second day and, as a result, Eric and his assistant worked tirelessly throughout the first day and into the evening to complete the installation. We had to attend an appointment before the installation was complete so we left the house keys with Eric. When we returned the house and yard were all completely cleaned up. We are very pleased with the renovations, with the service from Brock and with the installation done by Eric.

We used Brock because we wanted North Star windows and they were the only authorized North Star company for our area that is also WindowWise certified.

We had 6 brick-to-brick bedroom sliders replaced by casements, and one long basement window replaced with two sliders. The installer measured the windows without removing the trim, so they ended up about 1-2 inches smaller than they could have been. Other than cracked plaster, an expected event, there were no problems with these windows.

The living room window is another story. The flat living room windows were being replaced for a bay. This is a very large window, 12' x 6'. We were told by the sales rep that they use cables to hold it up, so we wouldn't need a support underneath. We were very happy about that, because we hate the look of skirts underneath bay windows. When the installer came to take the final measurements prior to the installation date, he never mentioned any problem with using cables.

On installation day, the installer didn't use the cables for the bay window. When we asked him why not, he said there wasn't enough room between the top of the window and the soffits to do the work, But he said that there was enough of a ledge below the window to hold it up. We called John, the owner. about it. He investigated and called back and said that they would have to build a support and skirt under the window. We were very disappointed.

A different installer came to build the support and skirt cover. He couldn't drill through the brick wall with his non-hammer drill, so he fastened the 2x4 skirt supports into the mortar (a no-no). We asked him if the sides of the skirt would line up with the ends of the window frame. He didn't give a clear answer and just said that it would look good when it was finished the next day (though we wouldn't be home). At that point, we should have insisted that he come back when we were at home.

When we got back the next day, we were most upset. They used recycled vinyl siding which looks grey, not white like the window frame (bad enough), and the skirt doesn't line up with the sides of the window so it looks chopped off and stands out.

Called the owner, John, about it and he insisted that's the way it should be and wouldn't listen to any arguments. The next day John and another person came over without calling. He said he saw no problem with the skirt. He also drove around and found a window in the area that he said didn't have the skirt the same width as the window. When we went out later we drove past that house. It looked horrible. It was some kind of cheap, amateurish, thrown together job. John should have been ashamed to use that as an example.

We also showed John that the bay window frame allows cold air to blow in where there were large gaps in the foam insulation around the frame shims. He said that the air leaks came from the walls!! He said that he refused to fix any of this...that that was the way it's going to stay. He mentioned that the skirt was worth $425, as though we should be happy not to have to pay for something we hadn't wanted. (And the cables, which we paid for, he got to keep for some other job.) He also said we were too picky. (So remember folks, expecting a good job is being too picky.) He left and phoned shortly afterwards telling us to pay up at once - which we did.

If you have a simple, straightforward job, Brock will probably do an adequate job. But be very careful with anything more than that. Customer satisfaction is definitely not important.

It's a good thing that the trim wasn't put on around the bay window or it wouldn't have been so easy to see where the leaks are coming from. We're fortunate in that our handyman can seal up the leaks before the trim goes on. He also said he will fix the skirt size and replace the siding if we wish. But we shouldn't have to be doing this. That's the job of the installation company.

As for the window manufacturer, North Star has been excellent. We found some scratches on two windows. North Star replaced them quickly and without question.