Will not honor their warranty, beware!
**In reply to the response: 1. Never received an email from them. 2. The damage has nothing to do with salt. It is UNSEALED porch, how does that have to do with salt damage? 3. When I called Fernando over 10 times, on multiple times he said he will come do it and never came. So clearly the company knows it's their fault. BEWARE, LOOK AT THE OTHER RECENT REVIEWS. THEY WILL NOT HONOUR THEIR WORK** I had Bestway Concrete put in pressed concrete on my front yard and also brushed concrete on the side path to the backyard and the backyard. They signed the contract in July 2018, promising to start in September 2018. I kept following up until October 2018, at which point I was told they won't do it until next summer. April 2020 I followed up, they said they were busy. Eventually, they came, they dug up all of the grass; then left for almost two weeks before coming back. Overall, the job took almost 1.5 month to complete. I called them this year because I noticed that for the front porch, they did not seal up the round nose. Every time someone walked on it or it rained, it disintegrated. I sent Qasim (their salesman) a message to notify him, he said to send an email. I sent an email with pictures, and the next day, someone (most likely the owner's son) stopped by, checked out the area, and left... without even calling or ringing the bell. Only reason I noticed is because I have home monitoring cameras. I called Fernando 10 times from beginning of July to now. I either get no response, or when I do get a response, it's to say, we'll come this weekend, or we'll come when we're available, or you're on the list. 3 months later, still nothing. They will treat you like a valued customer before they take your money, but the minute they have all their money, don't expect them to honor their contracts.
- Approximate cost of services:
- $12,500.00
- Company Response
Dear Mr. Mo,
We are sorry you are not pleased with the service you received. We have received your email sent June 29/2020, within 48 hrs we inspected your property and responded with an email on July 1/2020 at 456pm. If you have not received the email perhaps check your junk folder, we can send again if you request.
The issues you pointed out are not covered under the warranty, and are results of salt damage. Please refer to the warranty on our website and read the terms on the invoice. We are glad you noticed we did make an effort by coming and inspecting the complaint.
Upon completion of your job, we received a 10/10 score from yourself on HomeStars. Highly recommending our company and saying we were excellent to deal with.
We value your opinion and has been noted.Thanks and regards,
Bestway Concrete Team