Do not even so much pick up your phone and call this company or you will be billed for it. August 12th, 2015 I called this company (not thinking to check reviews) to fix my dryer. They told me they couldn't get a service man to my area until the 14th. So, I booked the call. In the meantime, I found someone who was able to come on August 13th to fix the dryer. So I called Appliance Repair Guys and cancelled the service call for the 14th. Never heard another word. No problem. This past week, March 3rd, I received a FINAL NOTICE from this company advising me that if I failed to pay the $80.00 for the service call that took place on August 14th, my account was going to be sent into collections. I emailed them in response to the letter and advised them that there must be a mistake, that I had cancelled the service call and that no one from their company performed any type of service at my home. I received an email back telling me that "We are sorry for the inconvenience but this is our policy. You were left an invoice at the time of service. You have ten business days to remit payment otherwise will be sent to collections." I received no invoice. Probably because no one showed up here because the call was cancelled. But they are sending it to collections anyway. DEPLORABLE business practice. I'd like to know how they can legally get away with this.
- Approximate cost of services:
- $80.00