A technician came to look at my washing machine - there was a burning rubber smell and I suspected that there was a problem with the tub. The technician spent 10 min diagnosing the problem with my washing machine and told me a part had to be ordered before it could be fixed. He informed me that the cost of the labour would be $280 + HST and couldn't tell me the cost of the part until it had been ordered. I agree to pay this amount and signed for it. However, about 20 min later when my husband arrived home we talked about it and decided that it was too much and wanted to cancel the work order. We immediately called the company to cancel and was informed that the $80 we paid was just for the technician to come to the door and that the time he spent diagnosing the problem would cost $280, even though nothing was fixed. I've since followed up with an e-mail demanding the $280 back but they are refusing to give it to me saying that his diagnosis is the labour, which is outrageous! This company knows nothing about customer service and should be investigated by the authorities!
- Approximate cost of services:
- $316.00