Addressing my leaking tankless hotwater system
My story starts with my purchase of a tankless hot water system eight years ago. The system had worked flawlessly since installation until Mid-October when I noticed a small leak. I called the original installation guys and was directed to James and his crew as the original guys were now out of business. I asked James to come by and give me an estimate on what it would cost to address my problem; he suggested a 'cleaning' of my system and an inspection to determine where the problem might be. Having not cleaned the system since its original installation eight years previous, I said ok. Once cleaned, and tested the discovery that the leak was not within the heating unit narrowed down the possible problem and, from my view, the potential repair bill. To my joy, James only charged me for the cleaning, the inspection, leak search and replacement of some seals James considered part of being a great customer service company...and I have to agree with him...would definitely come back to James for furnace or water issues in the future.
- Approximate cost of services:
- $189.00
- Company Response
Thank you, we gladly look after your service needs and do care about helping your existing systems give you that longevity you would like to see out of them.