NJ North York

The guy came 15 mins after the time window they gave me (9:15pm) - and was in such a hurry that instead of taking his time to even talk to me about what the problem was, just began telling me what he thought the problem was. First the circuit board of the garage door opener - he fixed that and then said my sensors are gone - fixed that then said my springs are gone - fixed that and then got to the actual problem which was that the door was getting physicall stuck at one of its arms (and of course i had kept telling him all the while that he was fixing these other things what the real problem was). By now we are an hour into this and he is increasingly visibly getting frustrated and angry - he is swearing, pushing and shoving the door. When I asked him if was ok he apologizes and informs me that he has been working all day without food and that he is just hungry. By this time my door's swivel arm is broken which he says was broken all along and THAT is what the problem is (So why did he fix all the other things and if it was already broken then why did he not see it broken when he began working on the door). He informs me that I jsut need to get a welder to fix it and everything will be fine. When I asked him to remove all the ridiculous springs, sensors, circuit board he got angry again, threw things around and swore - all the while apologizing to me too that he is just tired and has had a long long day and the last day of the job is always the most difficult one. I paid him to get rid of him and his whining. The next day I call the people at the office and the supervisor there curtly informs me that they are not in the business of breaking doors. After a lot of patience and diplomacy in the face of being hung up on, CSR's arguing with me, the supervisor being obnoxiously rude, she finally agreed to send a field supervisor out to the house to look at the garage door. But she tells me that the field supervisor was away on vacation and wont be able to get there for the next 3 weeks. In the middle of winter, I park my car outside my garage because now the door not only occasionally gets stuck but is completely broken and i cant bring anyone else to fix it because i am waiting for pro-master garage's field supervisor to come out of his vacation. I call them 3-4 weeks later and now the line is that he can only come during the day. Since it is a busy time at work i cant take time off from work on the day she suggests. The next day that she has available for the field supervisor is 4 weeks down the line. When I remind her that I am the aggreived customer here, she tells me that I am the one being unreasonable and inflexible and that she doesnt need to send anybody out. She hangs up on me (again). By this time I was too exhausted to deal with them and realized that they were just a sham of a company and nothing else.