Steve Kirsh

We had our carpet purchased and installed almost 2 years ago from a giant carpet retailer chain that is no longer in the business now. Few months ago it has started to buckle on almost every inch. Most of the seams came apart and this has been started to being a hazard for us. Unfortunately there was no place for us to complain. We had consulted with few flooring stores to find an inexpensive solution to fix since it wasn’t our fault. All of them had suggested us to have it replaced with a new carpet. When we found Mark from victorious carpet on the internet he gave as a ballpark with a clear explanation. He came as scheduled and did a fantastic job. He re-stretched the entire carpet properly, secured the carpet grips and re-seamed the loose areas. He also used a special method to get rid of the bend marks. Better then what we had expected. He was also kind enough to patch a small charcoal burn on our carpet for free. We are very satisfied with their service. Mark is offering more than a carpet installer or a flooring repair guy and I will gladly refer him to anyone else who ends up in the similar unpleasant situation. Steve Kirsh