Eric from Toronto

I would not recommend this company. $90 just to come to my house - fine. The technician identified the problem (new seal boot required), and gave me a quote of about $500 for labour and parts. I confirmed with him that, should I decide to use their services, the initial $90 that I had just paid would be deducted from the $500. The same week, I called to book someone for the repair and asked for a quote for labour only. I was told by the Manager that I would now be expected to pay $90 again for the visit, plus $25/10 minutes for the repair. I explained that this struck me as unfair and illogical, since I had clarified before this point with her staff, and since he did not have the part at the time and would have had to make a second visit anyway. She said that I must have misunderstood the technician - which I did not, my question was as simple as it was clear -, and would not change her quote. I felt this company was gouging me and not standing by its word; not my idea of good customer service or fair practice. Needless to say, I did not use their services, nor will I ever do so again.