Do not use this company. I called them first and asked what the cost would be to repair a leaking fridge. ($80) When the repairman arrived he looked at the fridge and said the cost to repair the leaking as well as ice build-up in the freezer part of the fridge would be $280 plus tax. After I signed the work order he proceeded to attemp repair. He succeeded in breaking the freezer light cover and then tried to glue it back. (unsuccesfully). He was unable to remove the back cover from the freezer and used a steamer to defrost the ice buildup in the bottom half only. He then opened the bottom of the fridge, cut something off the water line, and then stated that I would need a new water line which he would order and then would have to come back to install for an additional $209+ tax. Today I opened the freezer and the ice has built up all over the freezer. Nothing was repaired and I was duped out of $316 for no repairs. When I called to voice my dissatisfaction I was told I signed the work order and I would have to order the parts and pay for the part 1/2 up front and have the repair person come back and install it. So basically, I paid for the repair guy to come in, break my light cover, cut my water line and take my money! Never will I use this company or recommend them to anyone. I called another repair company and they had also heard about this company's practice of charging a flat $280 the minute they step into your home and then charging more fees. I trust a repair company to be fair but that was not the case here. I feel sabotaged!
- Approximate cost of services:
- $316.00