jstathakos in Toronto, Ontario Canada M5P2N7

Chris and his team (Kamil and Steven) have once again provided me and my household with another excellent product and tremendous customer experience! My old water heater tank recently broke down and Chris immediately came over and analyzed the situation, which corroborated what other contractors told me. Chris immediately provided me with a variety of options that best suited my house hold needs. He placed his technician's on standby for me once I could confirm the direction, (which were the exact same ones who installed my furnace last year - how great and more efficient is that to get the same technicians who know your home/inner layout on two separate jobs?!!) and they did another outstanding job - so quick, efficient, with no issues whatsoever! They were even a touch early and finished up early. Chris also demonstrated great understanding for a flexible payment plan as needed and offered me a great price and value for the new equipment. I will never go back to those large impersonal heating and energy companies and deal with their generally very terrible and understaffed/overworked customer service associates and technicians. Convertible Heating and Energy really manages my household stress levels with such matters, and provides me with peace of mind and hot water in this instance! Many thanks once again!!

The entire experience with Convertible Heating & Air was first rate from the very first call to immediately being connected to a consultant and then shortly thereafter for Chris to come to my home for a free inspection and quote to his wonderful crew installing in less time than they had estimated without one hiccup or issue. In fact, the entire process was one of the most seamless experiences I've ever had with a company on such an important and relatively large purchase, but most importantly, my spouse and I immediately felt we were in good hands and chose the right company and people. Within days, we went from no heat to an efficient system where every little detail was taken care of and completed beyond just the bare minimum and well beyond our satisfaction. They educated and explained things extremely well, which further built our confidence and trust that we had made the best decision in choosing their service and product. Their professionalism, customer care, empathy and listening, knowledge, and efficiency are truly incredible! I'm so glad I called them as it's somewhat rare lately to get this type of family-value service in today's world - kudos to everyone - I can understand why you are in business for so long and still being able to take on those behemoth competitors who don't know the first thing about quality customer care and making our lives less stressful. Many thanks, John & Krystal